At a Glance
- Tasks: Lead a team, ensure excellent customer service, and maintain shop standards.
- Company: A vibrant café and bakery chain loved by locals and visitors.
- Benefits: Competitive salary, dynamic work environment, and the chance to develop leadership skills.
- Other info: Enjoy variety in your role and help shape a beloved local shop.
- Why this job: Join a friendly team and make a real impact in a lively café setting.
- Qualifications: Experience in food retail, strong leadership skills, and a passion for customer service.
Full-time: 4-5 out of 7 days (various hours based on shop opening times)
Salary: OTE CIRCA £27,500, depending on hours worked
Location: Shops in Yorkshire and Lancashire - Full Clean UK Driving Licence essential
Are you a people person who thrives in a busy, friendly environment? Do you love great coffee, good food, and being part of a team that takes real pride in what they do? We are looking for a Relief Manager to take the lead at our shops and provide cover for Manager absences.
About Us
Our characterful shops are a place where locals and visitors alike pop in for a friendly chat, a hearty lunch, or something sweet from the counter. It’s a lively, hands-on environment where no two days are ever the same. From our bakery roots, we’ve grown to include our own coffee shops and bakeries where customers can enjoy our products fresh, in a warm and welcoming setting.
About the Role
As Relief Manager, you will be responsible for the smooth running of the shop you are covering and leading a small, dedicated team. You’ll make sure customers always receive excellent service, the food and drinks are prepared to a high standard, and the shop is a clean, welcoming place to be. Your duties will include:
- Excellent customer service
- Managing and motivating the shop team
- Overseeing food hygiene, health & safety, and shop standards
- Preparing and serving food and drinks
- Supporting with clearing tables and keeping the café spotless
- Handling cashing up and banking
- Managing stock levels, ordering, and deliveries
- Ensuring every customer leaves happy
About you
You will be someone who naturally takes charge but also leads by example. You’ll be comfortable rolling up your sleeves and getting involved in all aspects of the café from making sandwiches to chatting with regulars. Ideally, you’ll have:
- Previous experience in a café, bakery, or retail food setting
- Confidence managing and motivating a small team
- A calm, organised approach and great attention to detail
- A passion for great customer service and good food
- Food hygiene knowledge or qualifications (or willingness to train)
- Full Clean UK Driving Licence
This role would suit someone who enjoys variety, takes pride in their work, and wants to help shape a busy, much-loved local shop. Interested? Please apply with your latest CV.
Relief Manager employer: Grandma Wild's
Join our dedicated bakery and distribution team in Steeton as a Temporary Delivery Driver, where you will enjoy a supportive work culture that values reliability and teamwork. With competitive pay, including overtime opportunities, and a focus on employee growth, this role offers a meaningful chance to contribute to our community by ensuring our shops receive their goods safely and on time. Experience the satisfaction of being part of a well-organised operation while enjoying the flexibility of varied delivery routes across Lancashire.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Grandma Wild's. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Grandma Wild's
Don't be shy about reaching out to Grandma Wild's directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Relief Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Grandma Wild's and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Grandma Wild's
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
