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For Companies At a Glance
- Tasks: Engage with key accounts and manage order processing and dispatch.
- Company: Join an award-winning artisan bakery with a rich history.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive team environment.
- Why this job: Be part of a dynamic team and contribute to customer satisfaction.
- Qualifications: Experience in customer service and strong organisational skills.
- Other info: Opportunity for growth in a well-established manufacturing business.
Salary circa £27-30k depending upon experience
Steeton, BD20
8.30-5.00 Monday to Friday
Our client is an award winning artisan bakery manufacturer, founded in 1899. They are looking for an experienced Despatch & Customer Service Coordinator to join their team. Your prime responsibility will be to service and engage with key accounts. You will take full responsibility and ownership for driving these accounts ensuring they meet the requirements of the business and deliver added revenue.
The Position
Our client is looking for a methodical, bright individual who has a keen eye for detail and who can take responsibility for the order processing and despatching of goods for the manufacturing plant. You will play a key role in the achievement of right first-time shipment performance.
Role responsibilities include but are not limited to:
- Processing customer orders
- Sending out order confirmations
- Dispatching orders
- Booking in orders from customers
- Arranging transport
- Processing delivery notes
- Dealing with customer queries as they arise
- Answering telephones and dealing with queries
- Liaising with all relevant departments where necessary
Ideal attributes:
- Professional telephone manner
- Excellent time management and able to prioritise workload efficiently and effectively
- Excellent computer skills including Word and Excel
- Methodical and able to communicate at all levels
- Excellent analytical, communication and decision-making skills
- Strong ability to plan and organise
This Customer Service and Despatch Administrator role would ideally suit an individual who has previous experience within a manufacturing business. If you feel that you have the relevant skills and experience, then please send your CV by return.
NO AGENCIES
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Customer Service and Despatch Coordinator employer: Grandma Wild's
Contact Detail:
Grandma Wild's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Despatch Coordinator
✨Tip Number 1
Get to know the company! Research their values, products, and culture. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and despatch. Think about your past experiences and how they relate to the role – be ready to share specific examples!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service and Despatch Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and despatch. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Be sure to mention your methodical approach and any specific experiences that relate to the job description.
Show Off Your Skills: We’re looking for someone with excellent computer skills and a professional telephone manner. Make sure to include examples of how you've used these skills in previous roles to handle customer queries or manage orders.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your CV and cover letter right away!
How to prepare for a job interview at Grandma Wild's
✨Know the Company Inside Out
Before your interview, take some time to research the bakery's history and values. Understanding their journey since 1899 will not only impress them but also help you connect your experience with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past roles where you successfully handled customer queries or improved service delivery. Highlighting your methodical approach and attention to detail will resonate well with their expectations.
✨Demonstrate Your Organisational Skills
Since the role involves order processing and despatching, be ready to discuss how you prioritise tasks and manage your time effectively. You could even share a scenario where your planning led to a successful outcome.
✨Practice Professional Communication
Given the importance of a professional telephone manner, consider doing mock calls with a friend. This will help you feel more confident when answering questions and dealing with queries during the interview.
