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For Companies At a Glance
- Tasks: Manage customer orders and ensure timely despatch of goods.
- Company: Join an award-winning artisan bakery with over a century of tradition.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Why this job: Be part of a passionate team and contribute to quality service.
- Qualifications: Experience in customer service and manufacturing is preferred.
- Other info: Full-time role, Monday to Friday, 8.30-5.00.
The predicted salary is between 20000 - 24000 £ per year.
Salary circa £25k-28k depending upon experience
Steeton, BD20
8.30-5.00 Monday to Friday
Our client is an award winning artisan bakery manufacturer, founded in 1899. They are looking for an experienced Despatch & Customer Service Coordinator to join their team.
The Position
Our client is looking for a methodical, bright individual who has a keen eye for detail and who can take responsibility for the order processing and despatching of goods for the manufacturing plant. You will play a key role in the achievement of right first-time shipment performance.
Role responsibility but not limited to:
- Processing customer orders
- Sending out order confirmations
- Dispatching orders
- Booking in orders from customers
- Arranging transport
- Processing delivery notes
- Dealing with customer queries as they arise
- Answering telephones and dealing with queries
- Liaise with all relevant departments where necessary
Ideal attributes
- Professional telephone manner
- Excellent time management and able to prioritise workload efficiently and effectively
- Excellent computer skills including word and excel
- Methodical and able to communicate at all levels
- You will have excellent analytical, communication and decision-making skills as well as a strong ability to plan and organise
This Customer Service and Despatch Administrator role would ideally suit an individual who has previous experience within a manufacturing business.
If you feel that you have the relevant skills and experience, then please send your cv by return.
NO AGENCIES
INDLS
Customer Service and Despatch Administrator employer: Grandma Wild's
Contact Detail:
Grandma Wild's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Despatch Administrator
✨Tip Number 1
Familiarise yourself with the bakery industry and the specific challenges it faces. Understanding the nuances of order processing and despatch in a manufacturing context will help you stand out during discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries and complaints. Be prepared to share examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock order processing scenario. This will show your potential employer that you can manage multiple tasks efficiently, which is crucial for this role.
✨Tip Number 4
Network with professionals in the manufacturing and bakery sectors. Engaging with industry contacts can provide valuable insights and may even lead to referrals for the position.
We think you need these skills to ace Customer Service and Despatch Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and despatch roles. Emphasise any previous work in manufacturing or similar environments, showcasing your skills in order processing and handling customer queries.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Mention your methodical approach, attention to detail, and ability to manage time effectively, as these are crucial for the role.
Showcase Relevant Skills: In your application, clearly outline your computer skills, particularly with Word and Excel. Provide examples of how you've used these tools in past roles to improve efficiency or accuracy in order processing.
Prepare for Potential Questions: Think about common interview questions related to customer service and despatch. Be ready to discuss how you handle customer queries, prioritise tasks, and ensure right first-time shipment performance.
How to prepare for a job interview at Grandma Wild's
✨Showcase Your Attention to Detail
As a Customer Service and Despatch Administrator, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your keen eye for detail made a difference in order processing or customer service.
✨Demonstrate Your Communication Skills
Since the role involves liaising with various departments and handling customer queries, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to showcase your professional telephone manner.
✨Highlight Your Time Management Abilities
The job requires excellent time management and prioritisation skills. Prepare to discuss how you manage multiple tasks effectively, perhaps by sharing a situation where you successfully juggled competing deadlines.
✨Familiarise Yourself with the Company
Research the bakery's history and values. Understanding their commitment to quality and customer satisfaction will help you align your answers with their expectations and demonstrate your genuine interest in the role.
