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For Companies At a Glance
- Tasks: Lead parent engagement strategies and optimise customer journeys for better experiences.
- Company: Join Grandir UK, a certified Great Place to Work with a focus on family and wellbeing.
- Benefits: Enjoy 33 days annual leave, flexible working, and enhanced family benefits.
- Why this job: Make a real impact in a role that supports families and drives positive change.
- Qualifications: Experience in customer engagement leadership and strong analytical skills required.
- Other info: Dynamic team environment with genuine progression opportunities and a sustainability focus.
The predicted salary is between 45000 - 45000 £ per year.
Part of Grandir UK
Working pattern: Full-time, hybrid flexibility
Salary: up to £45,000 p/a
Bonus: 10% of salary
What You Will Be Doing
- Lead and optimise parent engagement and enquiry journey
- Improve experience, conversion, and occupancy
- Analyse data and track KPIs to drive improvements
- Provide insights to support decision-making
- Optimise CRM systems, workflows, and onboarding processes
- Lead and develop the team to deliver strong customer outcomes
- Support occupancy targets, acquisitions, and cross-team alignment
What Are We Looking For?
- Experience in commercial or customer engagement leadership, with a focus on conversion and customer journey optimisation
- Data-driven and commercially aware, with strong analytical and CRM skills
- Proven ability to lead, coach, and improve team performance
- Skilled in process optimisation and managing enquiry pipelines
- Customer-focused, adaptable, and an effective communicator
Core Benefits
- 33 days annual leave including bank holidays, with 3 days used during the Christmas shutdown period
- Christmas and New Year shutdown
- Flexible working options available
- Company pension scheme with employer contributions
- Statutory Sick Pay from day 1
- Certified Great Place to Work, voted for by our current colleagues
Enhanced Family and Wellbeing Benefits
- Maternity and adoption leave paid at 100 percent for the first 12 weeks
- Paternity leave paid at 100 percent for 4 weeks
- Parental bereavement leave up to 4 weeks paid
- Compassionate leave up to 2 weeks paid
- Miscarriage leave up to 2 weeks paid
- Wellbeing Day, an extra day off just for you
- The Grand Event, up to an additional week of annual leave to attend a significant life event after 2 years’ service
Even More Benefits
- Employee benefits portal with hundreds of retail discounts including ASOS, gym memberships, cinema, M and S and major supermarkets
- Medical cashback for dental treatment, physiotherapy and alternative therapies
- Recognition, rewards and team celebrations throughout the year, with May dedicated to celebrating our teams
- Tailored in house training and genuine progression opportunities
- Sustainability focus with Carbon Literacy trained teams and Eco Schools accreditation
Additional Information
Grandir UK is committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check is required for this role and will be carried out by our approved third party provider. We are an equal opportunity employer and recruit based on merit. To support our recruitment process, we may use AI-assisted tools for tasks such as application screening and reference checks. These tools help us manage applications efficiently, and all hiring decisions are made by our team. Apply today. We review applications as they are received and may close the role early.
Family Enrolment Manager in Basingstoke employer: Grandir UK
Contact Detail:
Grandir UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Enrolment Manager in Basingstoke
✨Tip Number 1
Get to know the company inside out! Research Grandir UK and understand their values, mission, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to parent engagement and data analysis. Use the STAR method to structure your answers, showcasing your experience and how it aligns with the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Family Enrolment Manager in Basingstoke
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in parent engagement and customer journey optimisation. We want to see how your skills align with what we're looking for!
Show Off Your Data Skills: Since we’re all about data-driven decisions, don’t forget to mention any analytical skills or experiences you have. Share examples of how you've used data to improve performance or drive results in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly, and we can’t wait to hear from you!
How to prepare for a job interview at Grandir UK
✨Know Your Data
As a Family Enrolment Manager, you'll need to be data-driven. Brush up on your analytical skills and be ready to discuss how you've used data to improve customer engagement in the past. Bring examples of KPIs you've tracked and how they influenced your decisions.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities. Prepare to share specific instances where you've led a team to success. Highlight your coaching methods and how you’ve improved team performance, as this will resonate well with the interviewers.
✨Understand the Customer Journey
Familiarise yourself with the parent engagement and enquiry journey. Be prepared to discuss strategies you've implemented to optimise customer experiences and conversion rates. This shows that you understand the core of the role and are ready to make an impact.
✨Be Ready for Process Optimisation Questions
Expect questions about CRM systems and workflows. Think of examples where you've successfully streamlined processes or managed enquiry pipelines. Demonstrating your ability to enhance systems will show you're the right fit for the job.