At a Glance
- Tasks: Manage records, welcome visitors, and support the nursery team in a vibrant environment.
- Company: Join Chiswick House Day Nursery, part of Grandir UK, a certified Great Place to Work.
- Benefits: Enjoy 33 days annual leave, flexible hours, and a £500 refer-a-friend bonus.
- Other info: Convenient location near Chiswick Park station with free parking available.
- Why this job: Be part of a caring team making a difference in children's lives every day.
- Qualifications: Strong communication skills and a passion for childcare are essential.
The predicted salary is between 14 - 14 £ per hour.
Chiswick House Day Nursery is currently looking for a Front of House Receptionist/Administrator to join our team.
Hours: Monday to Friday (Full-time preferred, but part-time applicants will also be considered)
Why You’ll Love Working at Chiswick House: You will be part of a welcoming and supportive team who genuinely care about one another. We create a positive working environment where everyone feels valued, respected and supported to grow.
Core Benefits:
- 33 days annual leave including bank holidays, with 3 days used during the Christmas shutdown period
- Christmas and New Year shutdown
- Flexible working options available
- £500 refer a friend bonus
- Company pension scheme with employer contributions
- Statutory Sick Pay from day 1
- Life assurance for employees aged 18 to 65
- Certified Great Place to Work, voted for by our current colleagues
About Our Nursery: At Chiswick House Day Nursery and Preschool, we provide high-quality childcare in a nurturing environment where children can thrive and develop their unique abilities. Our beautiful natural play areas and charming wooden furnishings create a warm, inviting space that encourages learning and growth. Our eco-friendly nursery is Eco-School accredited and embraces sustainability through thoughtful practices, including a focus on outdoor play, waste reduction, and promoting environmental awareness among the children. We are proud to be accredited by Ofsted, recently receiving a ‘Good’ rating in our inspection.
Location and travel: Our Chiswick nursery is conveniently located near Chiswick Park station, directly opposite Sainsbury’s, where you’ll find free parking for easy drop-off and pick-up. We’re also situated opposite Turnham Green, providing a lovely green space.
What will you be doing:
- Maintaining Famly and account records on nursery computer program Connect (training will be provided)
- Review of the monthly Suggested Fee Report
- Resolving any account queries, including the administration of childcare vouchers, collecting fees, and pursuing outstanding fees
- Maintaining accurate and confidential staff, children, and parent records
- Sending reports to Head Office
- Preparing banking and monthly payroll spreadsheet
- Liaising with Nursery Manager and Head Office about general employee administration
- Sending authorized invoices for payment and applying for authorized refunds
- Keeping petty cash records
- Welcoming parents, children, and visitors
- Communicating pleasantly and effectively in person, in writing and on the telephone
Enhanced Family and Wellbeing Benefits:
- Maternity and adoption leave paid at 100 percent for the first 12 weeks
- Paternity leave paid at 100 percent for 4 weeks
- Parental bereavement leave up to 4 weeks paid
- Compassionate leave up to 2 weeks paid
- Miscarriage leave up to 2 weeks paid
- Wellbeing Day, an extra day off just for you
- The Grand Event, up to an additional week of annual leave to attend a significant life event after 2 years’ service
Even More Benefits:
- Employee benefits portal with hundreds of retail discounts including ASOS, gym memberships, cinema, M and S and major supermarkets
- 24 hour remote GP appointments
- Medical cashback for dental treatment, physiotherapy and alternative therapies
- Recognition, rewards and team celebrations throughout the year, with May dedicated to celebrating our teams
- Tailored in house training and genuine progression opportunities
- Sustainability focus with Carbon Literacy trained teams and Eco Schools accreditation
Grandir UK is committed to safeguarding and promoting the welfare of children and young people. An enhanced DBS check is required for this role. We are an equal opportunity employer and recruit based on merit.
Front of House Receptionist/Administrator in London employer: Grandir UK Limited
Grandir UK Limited is an excellent employer for those passionate about early childhood education, offering a nurturing work environment at Elan Day Nursery in Haywards Heath. With flexible working options, generous annual leave, and a strong focus on employee well-being and development, you will thrive in a supportive team dedicated to fostering children's growth and learning.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Receptionist/Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Grandir UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Grandir UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Receptionist/Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Grandir UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Grandir UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Grandir UK Limited!
How to prepare for a job interview at Grandir UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
