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- Tasks: Support enterprise systems and provide first-line technical support while gaining hands-on experience.
- Company: Join a top workplace committed to passion and customer focus.
- Benefits: Enjoy competitive salary, health benefits, mentorship, and opportunities for growth.
- Why this job: Kickstart your IT career with structured development and real impact in a supportive environment.
- Qualifications: Must be a Mille Lacs Band member or descendant with some IT experience.
- Other info: Dynamic role with potential for future leadership positions and a strong community focus.
The predicted salary is between 50000 - 82500 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
This developmental Information Technology role provides a unique pathway for a Mille Lacs Band of Ojibwe Band Member or descendant to build the technical, operational, and leadership capabilities necessary to grow toward a senior IT leadership role within Grand Casino Mille Lacs and Hinckley.
As the Band Member Development – IT Systems Specialist, you will gain hands-on experience supporting enterprise systems, end-user operations, infrastructure reliability, and IT service delivery. You will contribute meaningful technical work from day one while receiving mentorship, structured development, and progressive responsibility designed to prepare you for future roles such as IT Manager, Infrastructure Manager, or Director of Information Technology.
This position strengthens both technical excellence and leadership readiness in support of long-term organizational sustainability.
What You’ll Do- Enterprise Systems + User Support
- Provide first-line technical support for hardware, software, network, and enterprise applications.
- Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, peripherals, and supported systems.
- Assist with user account administration including access provisioning, password resets, and system permissions.
- Support desk phone and mobile device deployment and troubleshooting.
- Participate in remote troubleshooting and resolution of technical issues to minimize downtime.
- Service Operations + Incident Management
- Log, categorize, and track incidents using the IT ticketing system, ensuring SLA adherence.
- Diagnose and resolve system issues while documenting root cause and solutions for knowledge-sharing.
- Escalate complex technical issues appropriately while maintaining ownership of follow-through.
- Assist with preventative maintenance and routine inspection of supported equipment across properties.
- Systems Reliability + Compliance
- Support system security standards, risk mitigation practices, and IT compliance requirements.
- Participate in business continuity and critical systems support, including on-call rotation.
- Act as liaison with third-party vendors for supported hardware and software solutions.
- Growth + Development Exposure
- Partner with IT Engineers and Project Management teams on assigned projects.
- Gain exposure to infrastructure planning, systems lifecycle management, and enterprise application strategy.
- Learn enterprise application workflows, system integrations, and operational dependencies.
- Gain exposure to IT asset management and user account lifecycle processes, including cross-training to provide backup support for these operational functions when needed.
- Contribute to continuous improvement efforts that enhance efficiency and user experience.
Success in this developmental role means:
- Building strong technical proficiency across enterprise IT systems and service operations.
- Becoming a trusted and responsive technical partner to associates and leadership.
- Demonstrating increasing independence in troubleshooting, system analysis, and project support.
- Strengthening leadership capability aligned with Mille Lacs Band values.
- Progressing toward readiness for a future IT leadership position with expanded scope and responsibility.
- Growth + Mentorship
- Structured development plan designed to prepare you for future IT leadership roles.
- Direct mentorship from IT leadership and exposure to enterprise-level initiatives.
- Cross-functional project involvement to expand technical and business knowledge.
- Opportunities for certification support and continued education.
- Competitive salary and comprehensive benefits (medical, dental, vision).
- 401(k) with employer match, tuition reimbursement, and paid parental leave.
- PTO, holiday pay, and recognition for birthdays, anniversaries, and milestones.
- Culture + Legacy
- A workplace grounded in the Seven Values: Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty.
- A Leadership culture that fosters empowerment and engagement.
- Opportunity to contribute to the long-term technology strength of the Mille Lacs Band and Grand Casino community.
- Competitive compensation and comprehensive benefits including health coverage, 401(k), tuition reimbursement, parental leave, and recognition programs.
- Required: Mille Lacs Band of Ojibwe Band Member, Descendant or Other American Indian.
- Associate’s degree in Information Technology or related field preferred; if not currently held, candidate must be willing to actively pursue relevant education or certification as part of the development plan.
- 1–3 years of experience supporting desktop operating systems, enterprise applications, or networking environments preferred.
- Foundational knowledge of system security, hardware troubleshooting, and enterprise applications.
- Strong analytical, problem-solving, and communication skills.
- Ability to maintain confidentiality and exercise sound judgment.
- Must obtain and maintain a Gaming Regulatory Authority (GRA) license and follow all Detailed Gaming Regulations (DGRs).
Supports IT operations across Grand Casino Mille Lacs and Hinckley properties. Participate in a scheduled, team-based on-call rotation supporting critical business systems as needed.
IT Systems Specialist (Band Member Development Role) $50,000-$82,500/annually in Hinckley employer: Grandcasinomn
Contact Detail:
Grandcasinomn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Systems Specialist (Band Member Development Role) $50,000-$82,500/annually in Hinckley
✨Tip Number 1
Network like a pro! Reach out to current employees at Grand Casino Mille Lacs and Hinckley on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding the company culture. Show them you’re not just about the tech but also about the Mille Lacs Band values. We want to see that passion!
✨Tip Number 3
Practice common interview questions, especially those related to IT support and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers. It’ll help you sound confident and clear!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great way to reiterate your fit for the position.
We think you need these skills to ace IT Systems Specialist (Band Member Development Role) $50,000-$82,500/annually in Hinckley
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for IT and the role shine through! We want to see that you truly believe in what you're doing and how it aligns with our mission.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background fits into the Band Member Development role!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity.
How to prepare for a job interview at Grandcasinomn
✨Know Your Tech Stuff
Make sure you brush up on your technical knowledge related to enterprise systems and user support. Be ready to discuss your experience with hardware, software, and network troubleshooting, as well as any relevant projects you've worked on.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Highlight your analytical skills and how you approach problem-solving, especially in high-pressure situations.
✨Emphasise Your Team Spirit
This role is all about collaboration, so be ready to talk about your experiences working in teams. Share how you've partnered with others on projects and how you can contribute to a positive team environment at Grand Casino Mille Lacs.
✨Align with Their Values
Familiarise yourself with the Seven Values of the Mille Lacs Band: Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty. Think of ways you can demonstrate these values in your work and how they resonate with your personal beliefs.