At a Glance
- Tasks: Maintain hotel areas and ensure exceptional service for guests.
- Company: The Grand, York - a five-star hotel with a rich history.
- Benefits: Competitive pay, flexible hours, discounts, and career development opportunities.
- Other info: Enjoy a dynamic work environment with plenty of social events.
- Why this job: Join a vibrant team and create memorable experiences for guests.
- Qualifications: Passion for customer service and teamwork.
The predicted salary is between 10 - 15 £ per hour.
Located within York's city walls and with views of York Minster, the hotel holds an enviable and proud position in the city and local community. Once the famed Headquarters of the North-eastern Railway Company, our magnificent building is bursting with original features and all the grandeur of its former life as the "Palace of Business" - making it a truly beautiful and inspiring place to work and grow.
Fully flexible hours available, usual shift. Our Room Attendants are the heartbeat of our hotels, it’s what gives our hotels the 'wow' factor. It’s the moment that guests walk into our hotels and are impressed, then enter their bedroom and think 'wow, this looks wonderful'. To be successful you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality and desire to work as part of a team.
What We Offer
- Fully funded and supported Apprenticeship programmes up to level 7
- Supervisory and Management development training programmes, Ignite and Inspire.
- Splendid Family discounts across our group - on accommodation, food and drink.
- Enjoy being creative with friends and family with a 50% discount on cookery classes in our Grand Cookery School
- We operate a monthly Grand Family shop, where you can buy bulk items to help with the cost of living.
- Discounted local NCP car parking and discount off local First bus travel.
- Experience our hotel as a guest with a complimentary guest experience for you and a guest within your 90-day probation period
- Monthly pay day treats and an annual 'Thank You' week – full of treats and activities.
- We celebrate our diverse workforce with awareness days and diversity lunches.
- Visit York discounts to visit local attractions and experience what our wonderful city has to offer.
- We love to recognise our Grand Family through Grand Star of The Month, Grand Celebrity of The Week, Probation Pass lunch and Long Service recognition dinner.
- Enjoy our annual Grand Family party, with many other social events throughout the year.
- Company Pension salary sacrifice scheme.
- Access to our Cycle to Work scheme through Green Commute Initiative to support health and wellbeing and our environment.
- Make a difference and join our Grand Goes Green Team, our Grand Plans Team to help organise our social events and raise funds for our nominated charities.
- There is also opportunity to represent your department in our Grand Family Forum.
- Fully funded and supported ESOL classes (English for Speakers of Other Languages)
- 12 Mental Health First Aiders onsite to provide signposting and initial support.
- Retail Trust Employee Assistance Programme (EAP) to give free, confidential 24-hour support and advice whenever you may need it.
- Employee referral scheme - refer a friend or family member and receive a £350 incentive payment.
- No split shifts, 2 days off together.
- Complimentary light breakfast, lunch, and dinner whilst on shift as well as complimentary tea, coffee and fruit.
About Us
The Grand is York's only five-star hotel, situated in the very heart of the historic city. The property offers a splendid blend of Victorian elegance and modern sophistication and is known worldwide as a beacon of hospitality excellence. We are honoured to have been awarded the 'Hotel of the Year' Catey and we are also absolutely delighted to be named in The Sunday Times top 100 'Best Places to Work 2023'.
Along with our 207 guest bedrooms, we boast an award-winning rosette restaurant, The Rise, which holds the Conde Naste 2022 award for Best Afternoon Tea. In addition to this, our new fine dining restaurant, Legacy, provides the opportunity to elevate our dining offering and become leaders in the York food scene. We have a state-of-the-art Cookery School, are home to an atmospheric Spa, stunning Meeting and Event spaces and an In-Room Dining offering. Each day is unique and memorable at The Grand and we live to create special memories for our guests and our team.
Our vision is to be the UK's most loved hotel. We pride ourselves on our values. We place emphasis on driving for results in all areas of the business, excellence in everything we do and genuine care for our Grand family, guests, and the environment.
Role in our Family
Our team are the heart and soul of The Grand, without them The Grand is just a beautiful building. We pride ourselves on the warmth of our Yorkshire welcome that each one of our guests receive.
As a Room Attendant/Turndown, key to your role will be:
- Working in a fast-paced high energy environment maintaining areas within the hotel, including guest rooms, guest corridors, linen rooms and cupboards; replenishing guest supplies and at all times maintaining exceptional service levels
- Ensure all allotted rooms are turned down to The Grand Standard
- Complying with all company health and safety, policies and reporting any maintenance problems, safety hazards, accidents or injuries
- Respond to guest complaints, special requests and take action to ensure guest satisfaction
- Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
- Work as part of a team and communicate with other departments to ensure excellent quality and service.
What Happens Next
Does the Room Attendant/Turndown role suit your skillset? Apply now, this takes seconds, you'll just need to provide some contact details along with a CV. Next, we'll review your details, and if successful we'll invite you to meet one of the team to learn more about you, your experience and let us tell you more about the Splendid Hospitality Group.
The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
Room Attendant/Turndown in York employer: Grand York
The Grand, York is an exceptional employer that offers a vibrant work culture and a wealth of benefits designed to support employee wellbeing and growth. With fully funded apprenticeship programmes, management training, and a strong emphasis on recognition and community engagement, team members enjoy a rewarding experience in a stunning five-star hotel setting, right in the heart of York. Join us to be part of a dedicated team that values excellence and fosters personal development while creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant/Turndown in York
✨Tip Number 1
Get to know the hotel! Before your interview, take a stroll around The Grand, York. Familiarise yourself with its features and vibe. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest requests or complaints. Role-play with a friend or family member to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Wear something smart and professional to your interview. It shows you care about the role and respect the hotel's standards.
✨Tip Number 4
Apply through our website! It’s quick and easy, and it helps us keep track of your application. Plus, you’ll be one step closer to joining our Grand Family and making a difference in our guests' experiences!
We think you need these skills to ace Room Attendant/Turndown in York
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and outgoing side. Remember, we’re looking for someone who can bring that 'wow' factor to our guests!
Tailor Your CV:Make sure your CV is tailored to the Room Attendant/Turndown role. Highlight any relevant experience in housekeeping or customer service, and don’t forget to mention your teamwork skills. We love a good team player!
Keep It Clear and Concise:We appreciate a straightforward application! Keep your writing clear and to the point. Use bullet points if it helps, and make sure to proofread for any typos. A polished application shows us you care about the details.
Apply Through Our Website:Don’t forget to apply through our website! It’s super easy and ensures your application goes straight to us. Plus, you’ll get to see all the amazing benefits we offer at The Grand, York while you’re at it!
How to prepare for a job interview at Grand York
✨Know the Hotel Inside Out
Before your interview, take some time to research The Grand, York. Familiarise yourself with its history, values, and what makes it unique. This will not only impress your interviewers but also help you understand how you can contribute to the hotel's exceptional service.
✨Showcase Your Customer Service Skills
As a Room Attendant/Turndown, delivering outstanding customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlighting your friendly personality and teamwork skills will resonate well with the interviewers.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even though the role is hands-on, showing that you respect the occasion by dressing appropriately will demonstrate your commitment to the job and the hotel's standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or the hotel’s approach to guest satisfaction. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
