At a Glance
- Tasks: Lead a team to support customers in living independently and resolving their concerns.
- Company: Join Amplius, a leading housing provider dedicated to community impact.
- Benefits: Enjoy 28 days leave, health support, and career development opportunities.
- Other info: Hybrid role with a focus on inclusivity and sustainability.
- Why this job: Make a real difference in people's lives while growing your leadership skills.
- Qualifications: Experience in customer service, strong communication, and team management skills.
The predicted salary is between 36000 - 60000 £ per year.
The Vacancy
At Amplius, our goal is to help people live safe, independent and fulfilling lives in their own homes – as our Independent Living Team Leader for Visiting Services, you’ll play a key role in making that happen. Leading a dedicated team of advisors, you’ll ensure our customers receive outstanding support through welfare checks, housing-related services and advocacy that empowers their independence. This is a rewarding opportunity to make a real difference every day while shaping and supporting a passionate team.
Your week
36.25 hours (Monday to Friday 8.45am – 5pm)
Location
Hybrid, with a weekly presence in our Milton Keynes office.
Snapshot of your role
- Welcome new customers, helping them settle in and understand the support available.
- Respond to customer concerns and support Advisors with issues like ASB, neighbour disputes, and rent arrears.
- Support customers with property repairs, escalating issues when needed.
- Carry out and review risk assessments, raise safeguarding referrals, and monitor cases.
- Maintain accurate customer records, updating quarterly and keeping clear notes of interactions.
- Ensure customer engagement through forums, coffee mornings, and activities, signposting to other services.
- Oversee scheme audits, maintain Health and Safety standards, and monitor presentation, cleanliness, and supplies.
- Recruit, manage, and develop Life24 Advisors through 1:1s, training, and ongoing support.
- Monitor alarm equipment, arranging repairs, replacements, and escalating unresolved faults.
- Collaborate with colleagues on budgets, training, grant funding, and measuring service performance.
- Experience using computer systems, smartphones, tablets, and MS Office (Word, Excel, Outlook, OneDrive).
- Proficient in Teams, including chat, meetings, collaboration, and screen sharing.
- Experience working independently and as part of a team.
- Ability to plan and manage workload with minimal supervision.
- Experience in a customer-facing environment and strong administrative skills.
- Flexible and adaptable to change.
- Excellent listening, problem-solving, and communication skills.
- Understanding of GDPR and customer confidentiality.
A full UK driving licence is essential for this role.
DBS clearance is required for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
What we offer
- 28 days annual leave (plus bank holidays)
- Enhanced maternity, paternity, and adoption leave
- Paid qualifications and professional subscriptions
- Pension contribution up to 10%
- Health and wellbeing support
- Carers leave
- Cycle to work scheme
- Electric car lease scheme
- Paid fertility and maternity leave
- Financial Wellbeing support
- Free flu jabs
- Life assurance
Grow with us
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
Environmental and social impact
We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
Our values
We’re committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 14 September
Phone screening: 18 September
Interviews: 22 September
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!
The Company
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
Independent Living Team Leader in Milton Keynes employer: Grand Union Housing Group
At Amplius, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our team members to thrive. As the Independent Living Team Leader in Milton Keynes, you will benefit from a range of perks including generous annual leave, professional development opportunities, and a commitment to your wellbeing, all while making a meaningful impact in the lives of those we serve. Join us in our mission to foster independence and community, where your contributions are valued and your growth is nurtured.
StudySmarter Expert Advice🤫
We think this is how you could land Independent Living Team Leader in Milton Keynes
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Grand Union Housing Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Grand Union Housing Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Grand Union Housing Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Grand Union Housing Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Independent Living Team Leader in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Grand Union Housing Group:Before hitting send, make sure to tailor your application specifically to Grand Union Housing Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Grand Union Housing Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
