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For Companies At a Glance
- Tasks: Lead a team to support customers in living independently and resolving their concerns.
- Company: Join Amplius, a leading housing provider dedicated to community impact.
- Benefits: Enjoy 28 days leave, health support, and career development opportunities.
- Why this job: Make a real difference in people's lives while growing your leadership skills.
- Qualifications: Experience in customer service, strong communication, and team management skills.
- Other info: Hybrid role with a focus on inclusivity and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
The Vacancy
At Amplius, our goal is to help people live safe, independent and fulfilling lives in their own homes – as our Independent Living Team Leader for Visiting Services, you’ll play a key role in making that happen. Leading a dedicated team of advisors, you’ll ensure our customers receive outstanding support through welfare checks, housing-related services and advocacy that empowers their independence. This is a rewarding opportunity to make a real difference every day while shaping and supporting a passionate team.
Your week
36.25 hours (Monday to Friday 8.45am – 5pm)
Location
Hybrid, with a weekly presence in our Milton Keynes office.
Snapshot of your role
- Welcome new customers, helping them settle in and understand the support available.
- Respond to customer concerns and support Advisors with issues like ASB, neighbour disputes, and rent arrears.
- Support customers with property repairs, escalating issues when needed.
- Carry out and review risk assessments, raise safeguarding referrals, and monitor cases.
- Maintain accurate customer records, updating quarterly and keeping clear notes of interactions.
- Ensure customer engagement through forums, coffee mornings, and activities, signposting to other services.
- Oversee scheme audits, maintain Health and Safety standards, and monitor presentation, cleanliness, and supplies.
- Recruit, manage, and develop Life24 Advisors through 1:1s, training, and ongoing support.
- Monitor alarm equipment, arranging repairs, replacements, and escalating unresolved faults.
- Collaborate with colleagues on budgets, training, grant funding, and measuring service performance.
- Experience using computer systems, smartphones, tablets, and MS Office (Word, Excel, Outlook, OneDrive).
- Proficient in Teams, including chat, meetings, collaboration, and screen sharing.
- Experience working independently and as part of a team.
- Ability to plan and manage workload with minimal supervision.
- Experience in a customer-facing environment and strong administrative skills.
- Flexible and adaptable to change.
- Excellent listening, problem-solving, and communication skills.
- Understanding of GDPR and customer confidentiality.
A full UK driving licence is essential for this role.
DBS clearance is required for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
What we offer
- 28 days annual leave (plus bank holidays)
- Enhanced maternity, paternity, and adoption leave
- Paid qualifications and professional subscriptions
- Pension contribution up to 10%
- Health and wellbeing support
- Carers leave
- Cycle to work scheme
- Electric car lease scheme
- Paid fertility and maternity leave
- Financial Wellbeing support
- Free flu jabs
- Life assurance
Grow with us
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
Environmental and social impact
We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
Our values
We’re committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment.
Important – We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 14 September
Phone screening: 18 September
Interviews: 22 September
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!
The Company
Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We’re a team of over 1,300 colleagues driven to have a positive impact on people’s lives and provide affordable homes that make a difference.
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Independent Living Team Leader employer: Grand Union Housing Group
Contact Detail:
Grand Union Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Independent Living Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for an Independent Living Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Amplius and understanding their mission. Show us that you’re not just looking for any job, but that you genuinely want to contribute to helping people live independently and safely.
✨Tip Number 3
Practice your answers to common interview questions, especially around customer service and team leadership. We want to hear how you’ve handled challenges in the past and how you can bring that experience to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at Amplius.
We think you need these skills to ace Independent Living Team Leader
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, give the job description a good read. It’s packed with info about what we’re looking for in an Independent Living Team Leader, so make sure you understand the role and how your experience fits in.
Tailor Your CV and Cover Letter: Don’t just send out the same old CV! Tailor it to highlight your relevant experience and skills that match our needs. Use keywords from the job description to show us you’re the perfect fit for the team.
Showcase Your Passion for Helping Others: We want to see your passion for making a difference in people’s lives. Share examples of how you’ve supported others in previous roles, especially in customer-facing environments. This will help us see your commitment to our mission.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Grand Union Housing Group
✨Know the Company Inside Out
Before your interview, take some time to research Amplius. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As an Independent Living Team Leader, you'll be leading a team of advisors. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or supported team members in their development. Be ready to discuss how you can empower others to achieve their best.
✨Demonstrate Customer-Centric Thinking
Since the role involves supporting customers with various issues, think of specific instances where you've gone above and beyond for customers. Highlight your problem-solving skills and your ability to listen and respond to customer needs effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the Independent Living Team, or how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
