At a Glance
- Tasks: Ensure smooth front desk operations and provide exceptional guest service with a personal touch.
- Company: Grand Park City Hall, a sustainable hotel focused on modern comfort and genuine hospitality.
- Benefits: Join a passionate team and enjoy opportunities for growth in a vibrant environment.
- Other info: Perfect for fresh graduates looking to kickstart their career in hospitality.
- Why this job: Make a positive impact on guests' experiences while working in a dynamic and supportive setting.
- Qualifications: No experience needed; just bring your outgoing personality and love for service!
The predicted salary is between 20000 - 25000 £ per year.
Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for service, we invite you to join us. Discover your passion. Discover Love at Grand Park City Hall.
Job Responsibilities
- To perform the smooth operations of front desk and crystal club including but not limited to check in, check out, currency exchange, room change, audit balances, daily reports, food and beverage service according to established policies and procedures.
- To assist all guests in a friendly, helpful and professional manner including but not limited to offering room orientation to all arriving guests or escorting guests to their destination within the hotel, attempting to use guest names at least twice during the engagement.
- To liaise with Guest Services Manager or Executive regarding any complaints and to assist walk-in guests with alternative accommodation in the event of a full house situation.
- To inform other departments of arrival, room changes, check out and special arrangements.
- To maintain comprehensive knowledge of standard reservations procedures to assist Reservations personnel in their absence.
- To attend shift briefings to ensure hotel activities and operational requirements are known.
- To ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all outstanding issues.
- To attempt to upsell at every possible encounter, maximizing revenue.
- To ensure complete guests database including obtaining guest's passport details, nationality, date of birth and email addresses.
- To ensure that all Club guests are met, and in-room check in with room orientation is done.
- To perform any other job task as reasonably assigned.
Job Requirements
- Fresh candidates are welcome.
- Outgoing, meticulous and service-oriented.
Guest Services Pro: Front Desk & Upsell Focus in Penarth employer: GRAND PARK CITY HALL
At Grand Park City Hall, we pride ourselves on fostering a vibrant work culture that values sustainability and exceptional service. Our commitment to employee growth is evident through comprehensive training programmes and opportunities for advancement within our welcoming team. Join us in a location that not only prioritises guest satisfaction but also encourages you to discover your passion for hospitality in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Pro: Front Desk & Upsell Focus in Penarth
✨Tip Number 1
Get to know the company! Before your interview, dive into Grand Park City Hall's values and mission. This way, you can show how your passion for service aligns with their commitment to hospitality and sustainability.
✨Tip Number 2
Practice your upselling skills! Think of creative ways to suggest upgrades or additional services during your interview. This will demonstrate your proactive approach and understanding of the role's revenue-maximising aspect.
✨Tip Number 3
Be ready to share examples! Prepare stories that highlight your customer service experience, especially those where you went above and beyond for guests. This will help you stand out as a candidate who truly cares about making a positive impact.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It’s a simple yet effective way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Guest Services Pro: Front Desk & Upsell Focus in Penarth
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your love for hospitality shine through! Share experiences where you’ve gone above and beyond for guests, as we value that passion at Grand Park City Hall.
Be Friendly and Professional:Use a warm and approachable tone in your application. Remember, we’re looking for someone who can connect with guests easily, so let your personality come through in your writing!
Highlight Your Attention to Detail:Since the role involves meticulous tasks like managing guest databases and handling check-ins, make sure to mention any relevant experience that showcases your attention to detail. We love candidates who are thorough!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at GRAND PARK CITY HALL
✨Know Your Stuff
Familiarise yourself with Grand Park City Hall's values and services. Understand their commitment to sustainability and how they deliver hospitality with love and passion. This will help you connect your answers to their mission during the interview.
✨Practice Your People Skills
Since this role is all about guest interaction, practice how you would engage with guests. Use friendly language, and think of ways to incorporate their names into conversations. Role-playing with a friend can help you feel more comfortable and natural.
✨Upselling Techniques
Brush up on upselling strategies that could apply in a hotel setting. Think of creative ways to suggest room upgrades or additional services. Be ready to share examples of how you've successfully upsold in past experiences or how you would approach it in this role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how they measure success in guest services. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
