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- Tasks: Lead a passionate team to deliver exceptional guest experiences and ensure hotel standards are met.
- Company: Join Grand Park City Hall, a sustainable sanctuary dedicated to modern comfort and hospitality.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Other info: Be part of a first response team and engage in exciting challenges every day.
- Why this job: Make a real impact on guests' experiences while working in a supportive and dynamic team.
- Qualifications: 2 years of experience in hospitality, with a focus on service excellence and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for service, we invite you to join us.
Job Responsibilities:
- Conduct inspections of all front of the house and back of the house areas during the shift to ensure that all areas are always in an orderly manner, clean and free of debris, adhering to the Occupational Safety and Health requirements.
- Plan and conduct periodic training for all Front Office employees to ensure that all brand standards are met.
- Meet and guide the VIPs to their rooms and ensure all relevant departments are informed of their arrival.
- Ensure all service standards are adhered to and constructive feedback is provided to enhance performance.
- Ensure all guests are attended to with promptness, courtesy and efficiency including but not limited to ensuring all guests are offered room orientation or guiding guests to their destination within the hotel and that guests’ complaints are handled with tact and diplomacy.
- Review arrival list for all arrivals, taking note of VIPs and those with special requests.
- Ensure that all guests are greeted at the driveway and walked to the respective areas within the hotel and all departing guests are thanked for their business and encouraged for return visits.
- Ensure complete guest database is obtained.
- Prepare relevant reports for distribution to all departments.
- Ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all outstanding issues.
- Ensure keys in their custody are issued only to authorized personnel.
- Authorize rate and room changes, paid outs, cash advances, acceptance of cheque according to procedures and credit policies.
- Review, monitor, resolve all guest requests, feedback and all issues pertaining to service standards and communicate information to all relevant departments.
- Initiate correspondence regarding enquiries, reservations, and complaints.
- Monitor room inventory closely ensuring maximum utilization of rooms to generate higher revenue.
- Knowledgeable on emergency procedures as part of a first response team.
- Perform any other job tasks as assigned.
Job Requirements:
- At least 2 years of working experience in a similar capacity.
- Outgoing, meticulous and service-oriented.
- Knowledge of Opera system is an added advantage.
Guest Services Manager - Duty Manager in Penarth employer: GRAND PARK CITY HALL
Contact Detail:
GRAND PARK CITY HALL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager - Duty Manager in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Show up in person! If you can, visit Grand Park City Hall and introduce yourself. A friendly face can make a lasting impression, and it shows your genuine interest in being part of their team.
✨Tip Number 3
Prepare for the interview by researching the hotel’s values and service standards. Be ready to share how your experience aligns with their commitment to hospitality delivered with love and passion.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Services Manager - Duty Manager in Penarth
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your love for hospitality shine through! Share specific examples of how you've gone above and beyond for guests in previous roles. We want to see that you truly care about making a positive impact.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your experience in guest services and any relevant skills, like using the Opera system. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for at Grand Park City Hall.
How to prepare for a job interview at GRAND PARK CITY HALL
✨Know the Company Inside Out
Before your interview, take some time to research Grand Park City Hall. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Service Passion
As a Guest Services Manager, your passion for service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled difficult situations with tact and diplomacy, as this aligns perfectly with the job requirements.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific instances where you resolved issues or improved service standards, and be ready to discuss these in detail during the interview.
✨Dress the Part
First impressions matter! Dress professionally and in line with the hospitality industry standards. A polished appearance reflects your understanding of the role and the importance of presentation in guest services.