At a Glance
- Tasks: Serve drinks and food, provide excellent customer service, and assist with events.
- Company: Join a vibrant Theatre team and enhance the audience experience.
- Benefits: Earn £12.71 per hour with flexible part-time shifts and potential for extra hours.
- Other info: Shifts include evenings and weekends; perfect for students looking for flexible work.
- Why this job: Be part of an exciting environment and meet new people while working in a fun setting.
- Qualifications: Must be 18+, with bar experience and a passion for customer service.
The predicted salary is between 12.71 - 12.71 £ per hour.
Bar Assistants are an integral part of the Theatre’s Front of House Team, and with four wonderful bar areas for customers to enjoy, they are key to the overall Theatre experience.
Customer Service
- Provide a warm, friendly and professional welcome and excellent level of bar and food service to customers and visitors.
- Develop a thorough knowledge about the Theatre’s bars and food products to be able to upsell and maximise sales.
- Generate sales by directly approaching customers to promote internal orders and premium services.
- Prepare and process internal orders and deliver premium services to box customers.
- Handle money and stock accurately, reconcile floats, operate tills and escalate any discrepancies to the Bars Management Team.
- Prepare and serve food to customers, complying with the Theatre’s food hygiene and safety standards at all times.
- Ensure bar areas, kitchens and storage areas are stocked, clean, tidy and well presented at all times and complete service checklists.
- Assist with stocktakes and deliveries as and when required ensuring that goods received are transported, unloaded and securely stored in the designated store rooms in a safe manner.
- Co-ordinate and assist with the preparation, setting up and clearing of meeting and function rooms for events.
- Provide a bar and waiting service for the Theatre’s events and functions.
- Resolve customer complaints, and escalate unresolved complaints to the Bars Management Team.
- Assist customers with any additional access or service requirements.
Health & Safety
- Assist the Bars Management Team with the implementation of the Theatre’s emergency and evacuation procedures if required, evacuating audience members from the Theatre’s bar areas confidently and safely.
- Assist customers with any additional access requirements in the event of an emergency evacuation.
- Be vigilant in order to prevent accidents or incidents that might cause injury or harm to customers or staff and report all accidents, incidents or near misses to the Bars Management Team.
Person Specification
- Bar Assistants are friendly, confident and approachable individuals with a desire and commitment to provide an exemplary level of customer service and deliver sales.
- Candidates must have the ability to deal with customers confidently face to face, work as a team and deliver an excellent level of bar and food service.
- A minimum of six months’ recent paid work experience as a bar tender in a busy customer service/hospitality environment.
- Experience of delivering sales, upselling, accurate cash-handling and till transactions in a busy customer environment.
Essential Skills, Knowledge and Abilities
- Excellent interpersonal and communication skills and the demonstrable commitment to providing an exemplary level of customer service and delivering sales.
- Ability and confidence to proactively sell to customers face to face.
- Good numeracy/mental arithmetic skills to enable accurate cash handling.
- Ability to remain calm under pressure, prioritise tasks and think on your feet.
- An understanding of Health and Safety regulations in a customer facing bars and food environment/hospitality venue.
- Ability to work during the day and evenings Monday to Friday and must be available to work Saturday nights.
- Must be at least 18 years of age to comply with the Theatre’s legal requirements.
Terms and Conditions
- The Bar Assistant wage is £12.71 per hour and we have a number of part-time contracts available for a minimum of 10.5 hours a week (ie. a minimum of 3 x 3.5hr shifts).
- Additional hours may also be available during busy weeks in the Theatre, but these hours are not guaranteed.
- Bar Assistant shifts are rota’d across seven days of the week.
- A standard Bar Assistant shift for a show would normally start at 1pm (for a matinee shift) and 6pm (for an evening shift) and last around 3.5/4 hours, however the length and timing of shifts may vary as they are determined by the Theatre’s performance schedule.
- Bar Assistants may also be required to work at the Theatre’s events during the day and therefore candidates must have some daytime availability as well as evening availability Monday to Friday and candidates must be available to work a Saturday night.
Part Time (10.5hrs a week) employer: Grand Opera House
The Grand Opera House in Belfast is an exceptional employer, offering a vibrant work culture where creativity and customer service excellence thrive. Employees benefit from flexible working hours, competitive pay, and opportunities for professional growth within the arts sector, making it a rewarding place to contribute to the cultural landscape of the city.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time (10.5hrs a week)
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Grand Opera House and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Part Time (10.5hrs a week)
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Grand Opera House that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Grand Opera House.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Grand Opera House get a sense of who you are beyond your experience!
How to prepare for a job interview at Grand Opera House
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Grand Opera House and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
