At a Glance
- Tasks: Manage daily Box Office operations and lead a passionate team.
- Company: Join the Grand Opera House, Northern Ireland's premier theatre with a rich history.
- Benefits: Earn £14.36 per hour, enjoy flexible part-time hours, and be part of a vibrant team.
- Other info: Join a close-knit team dedicated to delivering exceptional theatre experiences.
- Why this job: Be at the heart of live theatre and create unforgettable experiences for audiences.
- Qualifications: Experience in team supervision and customer service, plus familiarity with CRM or ticketing systems.
The predicted salary is between 30000 - 30000 £ per year.
Contract Type: Part Time Permanent
Salary: £14.36 per hour
Hours: 30hrs a week (Wednesday to Saturday)
Based: Belfast
Close date: noon Wednesday 17 June 2026
As Northern Ireland's Premier Theatre, The Grand Opera House is proud to present an unrivalled programme of drama, musicals (many direct from the West End), opera, comedy, and one of the most successful pantomimes in the UK and Ireland which brings around 75,000 people through the doors every Festive Season. With a 130 year history behind it, and a bright future ahead, The Grand Opera House is currently recruiting for a part time Box Office Co-ordinator for its busy Box Office Team.
The Box Office Co-ordinators support the Box Office Management Team and play a key role in ensuring the professional and efficient running of the Theatre's Box Office. The Box Office Co-ordinator is responsible for the day to day running of the Box Office, ensuring the achievement of ticket sales targets, delivering excellent customer service, line managing Box office staff and controlling all costs.
A Box Office Coordinator will be a target-focused professional, with experience of supervising a team and delivering an exceptional level of sales and customer service. They will have experience of using a CRM system and/or Ticketing System and experience of handling customer complaints and escalations. With excellent interpersonal skills they will help motivate and oversee the team and build productive working relationships with all employees, and internal & external customers.
The Grand Opera House team is a hardworking, close-knit team, made up of people with a real passion for live theatre, customer service, and their beautiful and historically rich venue which attracts over 300,000 theatregoers each year.
If this sounds like something you would like to be part of, and you feel you have the necessary experience and skills, further information about the Box Office Co-ordinator role is available on the Theatre's website which can be accessed by clicking on the Continue to Application button below.
Box Office Co-ordinator in Newtownabbey employer: Grand Opera House
The Grand Opera House is an exceptional employer, offering a vibrant work culture steeped in the rich history of live theatre. As part of a dedicated team, you will enjoy opportunities for personal and professional growth while contributing to a venue that welcomes over 300,000 visitors annually. With a focus on excellent customer service and teamwork, this part-time role as a Box Office Co-ordinator allows you to be at the heart of Belfast's premier theatre experience.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Co-ordinator in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to people in the theatre industry, especially those who work at The Grand Opera House. A friendly chat can go a long way in making you stand out when it comes to the hiring process.
✨Tip Number 2
Show your passion for live theatre! When you get the chance to speak with someone from the team, share your love for the arts and any experiences you've had that relate to customer service or ticket sales. It’ll show you’re not just another applicant.
✨Tip Number 3
Prepare for the interview by brushing up on your CRM and ticketing system knowledge. Be ready to discuss how you’ve used these tools in past roles to boost sales and improve customer satisfaction. We want to see you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our close-knit team at The Grand Opera House.
We think you need these skills to ace Box Office Co-ordinator in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant supervisory roles to show us you're the perfect fit for the Box Office Co-ordinator position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about theatre and how your background aligns with our needs. Be sure to mention your experience with CRM or ticketing systems, as this will catch our eye.
Show Off Your Interpersonal Skills:In your application, don’t forget to showcase your excellent interpersonal skills. We want to see how you’ve built relationships in past roles and how you handle customer complaints. This is key for the Box Office Co-ordinator role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Grand Opera House
✨Know Your Theatre
Familiarise yourself with The Grand Opera House's history, its shows, and the overall atmosphere. Being able to discuss specific productions or events will show your genuine interest in the role and the venue.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints or escalations in the past. Highlighting your ability to maintain a positive experience for customers, even in challenging situations, will be key for this role.
✨Demonstrate Team Leadership
Think of instances where you've successfully supervised a team or motivated colleagues. Be ready to share how you can inspire others and ensure that sales targets are met while maintaining a supportive environment.
✨Get Comfortable with Tech
Brush up on your knowledge of CRM and ticketing systems. If you have experience with specific software, mention it! Showing that you're tech-savvy will reassure them that you can handle the day-to-day operations smoothly.
