At a Glance
- Tasks: Manage daily Box Office operations and lead a passionate team.
- Company: Join the Grand Opera House, Northern Ireland's premier theatre with a rich history.
- Benefits: Earn £14.36 per hour, enjoy flexible part-time hours, and be part of a vibrant team.
- Other info: Join a close-knit team dedicated to delivering exceptional theatre experiences.
- Why this job: Be at the heart of live theatre and create unforgettable experiences for audiences.
- Qualifications: Experience in team supervision and customer service, plus familiarity with CRM or ticketing systems.
The predicted salary is between 30000 - 30000 £ per year.
Contract Type: Part Time Permanent
Salary: £14.36 per hour
Hours: 30hrs a week (Wednesday to Saturday)
Based: Belfast
Close date: noon Wednesday 17 June 2026
The Grand Opera House is currently recruiting for a part time Box Office Co-ordinator for its busy Box Office Team. The Box Office Co-ordinators support the Box Office Management Team and play a key role in ensuring the professional and efficient running of the Theatre's Box Office.
The Box Office Co-ordinator is responsible for the day to day running of the Box Office, ensuring the achievement of ticket sales targets, delivering excellent customer service, line managing Box office staff and controlling all costs.
A Box Office Coordinator will be a target-focused professional, with experience of supervising a team and delivering an exceptional level of sales and customer service. They will have experience of using a CRM system and/or Ticketing System and experience of handling customer complaints and escalations.
With excellent interpersonal skills they will help motivate and oversee the team and build productive working relationships with all employees, and internal & external customers.
The Grand Opera House team is a hardworking, close-knit team, made up of people with a real passion for live theatre, customer service, and their beautiful and historically rich venue which attracts over 300,000 theatregoers each year.
If this sounds like something you would like to be part of, and you feel you have the necessary experience and skills, further information about the Box Office Co-ordinator role is available on the Theatre's website.
Box Office Co-ordinator in Lisburn employer: Grand Opera House
The Grand Opera House is an exceptional employer, offering a vibrant work culture steeped in the rich history of live theatre. As part of a dedicated team, you will enjoy opportunities for personal and professional growth while contributing to a venue that welcomes over 300,000 visitors annually. With a focus on excellent customer service and teamwork, this part-time role as a Box Office Co-ordinator allows you to be at the heart of Belfast's premier theatre experience.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Co-ordinator in Lisburn
✨Tip Number 1
Network like a pro! Reach out to people in the theatre industry, especially those who work at The Grand Opera House. A friendly chat can go a long way in making you stand out when it comes to hiring.
✨Tip Number 2
Show your passion for live theatre! When you get the chance to speak with someone from the Box Office team, share your love for performances and how you can contribute to the vibrant atmosphere at the theatre.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've handled complaints or motivated a team, as these experiences will resonate well with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at The Grand Opera House.
We think you need these skills to ace Box Office Co-ordinator in Lisburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Box Office Co-ordinator role. Highlight your experience in customer service and team supervision, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for live theatre and customer service. Let us know why you’re excited about this role at The Grand Opera House and how you can contribute to our team.
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience with CRM or ticketing systems. If you've handled customer complaints or escalations before, share those stories with us – we love to hear about your problem-solving skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you have all the latest info about the role. Plus, it shows you’re serious about joining our team at The Grand Opera House!
How to prepare for a job interview at Grand Opera House
✨Know Your Theatre
Familiarise yourself with The Grand Opera House's history and its current programme. Being able to discuss specific shows or events will show your genuine interest in the venue and its offerings.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about times when you handled complaints or escalated issues, as this is crucial for a Box Office Co-ordinator.
✨Demonstrate Team Leadership
Since you'll be line managing box office staff, be ready to talk about your experience in supervising teams. Share specific instances where you motivated your team or improved their performance.
✨Get Comfortable with Tech
Brush up on your knowledge of CRM and ticketing systems. If you have experience with specific software, mention it during the interview to highlight your technical skills relevant to the role.
