At a Glance
- Tasks: Manage daily Box Office operations and lead a passionate team.
- Company: Join the Grand Opera House, Northern Ireland's premier theatre with a rich history.
- Benefits: Earn £14.36 per hour, enjoy flexible part-time hours, and be part of a vibrant team.
- Other info: Join a close-knit team that shares a passion for theatre and community.
- Why this job: Be at the heart of live theatre, delivering exceptional customer experiences.
- Qualifications: Experience in team supervision and customer service is essential.
The predicted salary is between 30000 - 30000 £ per year.
Contract Type: Part Time Permanent
Salary: £14.36 per hour
Hours: 30hrs a week (Wednesday to Saturday)
Based: Belfast
Close date: noon Wednesday 17 June 2026
The Grand Opera House is currently recruiting for a part time Box Office Co-ordinator for its busy Box Office Team. The Box Office Co-ordinators support the Box Office Management Team and play a key role in ensuring the professional and efficient running of the Theatre's Box Office.
The Box Office Co-ordinator is responsible for the day to day running of the Box Office, ensuring the achievement of ticket sales targets, delivering excellent customer service, line managing Box office staff and controlling all costs.
A Box Office Coordinator will be a target-focused professional, with experience of supervising a team and delivering an exceptional level of sales and customer service. They will have experience of using a CRM system and/or Ticketing System and experience of handling customer complaints and escalations.
With excellent interpersonal skills they will help motivate and oversee the team and build productive working relationships with all employees, and internal & external customers.
The Grand Opera House team is a hardworking, close-knit team, made up of people with a real passion for live theatre, customer service, and their beautiful and historically rich venue which attracts over 300,000 theatregoers each year.
If this sounds like something you would like to be part of, and you feel you have the necessary experience and skills, further information about the Box Office Co-ordinator role is available on the Theatre's website.
Box Office Co-ordinator employer: Grand Opera House
The Grand Opera House is an exceptional employer, offering a vibrant work culture steeped in the rich history of live theatre. As part of a dedicated team, you will enjoy opportunities for personal and professional growth while contributing to a venue that welcomes over 300,000 visitors annually. With a focus on excellent customer service and teamwork, this part-time role as a Box Office Co-ordinator allows you to be at the heart of Belfast's premier theatre experience.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Co-ordinator
✨Tip Number 1
Get to know the theatre scene in Belfast! Familiarise yourself with The Grand Opera House's shows and events. This will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Attend local theatre events or workshops to meet people in the industry. You never know who might have a lead on job openings or can give you insider tips.
✨Tip Number 3
Practice your customer service skills! Since the Box Office Co-ordinator role is all about delivering excellent service, think of scenarios where you’ve handled complaints or motivated a team. Be ready to share these stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our passionate team at The Grand Opera House.
We think you need these skills to ace Box Office Co-ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Box Office Co-ordinator role. Highlight your experience in customer service and team supervision, as these are key for us at The Grand Opera House.
Show Your Passion:We love candidates who share our passion for live theatre! In your cover letter, let us know why you’re excited about this role and how you can contribute to our vibrant team.
Be Specific About Your Experience:When detailing your past roles, be specific about your achievements, especially in sales and customer service. We want to see how you've met targets and handled challenges in previous positions.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Grand Opera House.
How to prepare for a job interview at Grand Opera House
✨Know Your Theatre Stuff
Familiarise yourself with The Grand Opera House's history and current programme. Being able to discuss recent shows or upcoming events will show your passion for the theatre and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you handled complaints or escalations effectively, as this is crucial for a Box Office Co-ordinator.
✨Demonstrate Team Leadership
Since you'll be line managing box office staff, be ready to talk about your experience in supervising teams. Share stories that highlight your ability to motivate others and build strong working relationships.
✨Get Comfortable with Tech
Brush up on your knowledge of CRM and ticketing systems. If you have experience with specific software, mention it during the interview. Showing that you're tech-savvy will give you an edge in managing the Box Office efficiently.
