At a Glance
- Tasks: Assist customers with ticket sales and inquiries while providing top-notch service.
- Company: Join a vibrant theatre that values customer experience and community engagement.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to work in a creative environment.
- Other info: Part-time role with opportunities for growth and development in the arts sector.
- Why this job: Be the face of the theatre, making memorable experiences for patrons and working with a passionate team.
- Qualifications: 1 year of customer service experience, strong communication skills, and attention to detail required.
Box Office Assistants are often the first point of contact that customers have with the Theatre. Their role is to help customers with any question they may have about performances, seats, tickets and prices, and process transactions for tickets, memberships, gift vouchers, merchandise and other services in a friendly and courteous way, upholding the highest standards of customer service and accuracy.
Box Office Assistants serve customers face to face at the Theatre’s Box Office Counter and occasionally at third party venues, over the telephone and by email. Logical and methodical, with the ability to follow procedures and guidelines accurately, Sales Assistants are required to use their initiative to identify problems and recommend appropriate solutions, and respond to changing or ad hoc requirements. Most of all, Box Office Assistants are ambassadors for the Theatre, delivering world‑class customer service and contributing to theatregoers’ enjoyment of visiting the Grand Opera House.
Responsibilities
- To administrate the sale of tickets, memberships, merchandise and gift vouchers, to record information and keep accurate records of each customer interaction
- To provide precise and timely information to customers about services and products on offer, to anticipate and provide relevant venue information; to provide and apply policies and procedures consistently and with accuracy
- To provide the highest level of customer service and ensure that the service provided is welcoming, enthusiastic, friendly, courteous, anticipating and accessible
- To provide a troubleshooting service for bookings, and resolve minor customer complaints
- To fulfil all selling techniques employed by the theatre to the greatest effect, including segmenting the Box Office database, pro-actively link-selling and up-selling, outbound (cold call) selling and selling at other venues outside of the Grand Opera House
- To work successfully towards daily team and individual sales targets set by the Box Office Manager
- At all times display a professional image of the Grand Opera House through a high standard of uniform presentation by complying with the theatre’s Dress Code Policy, and by maintaining a high standard of housekeeping in the Box Office area
- To be timely and accurate in all activities, including the handling of cash, cheques, credit card details, stock and personal details, ensuring that all times the theatre’s Financial and Data Protection policies and procedures are adhered to
A full and detailed Job Description is available in the Candidate Information Pack linked below.
Person Specification
Box Office Assistants will be sales target-focused, with experience in the provision of high quality customer service and cash-handling. They will be polite, confident, articulate, and friendly individuals. Displaying an ability to work as a member of a team, they will be expected to foster and maintain excellent communication and sustainable relationships with all employees, and internal & external customers. Presenting a positive disposition and professional image, the Box Office Assistants will act as ambassadors of the Grand Opera House at all times.
Essential Experience, skills and abilities
- At least 1 years’ recent paid work experience working in a customer service and sales role which includes the following elements;
- providing customer service and sales face to face and over the phone;
- accurate cash-handling, credit/debit card transactions and till transactions and
- working with IT systems, including Microsoft Office products, databases/back‑office sales and/or ticketing software.
- Excellent organization skills and attention to detail
- Excellent communication skills and the ability to deliver sales and interact with a wide range of people
- Strong interpersonal skills and the demonstrable commitment to providing an excellent level of customer service
- Ability to work as part of a team
- Ability to work during normal office hours and early evenings on the required set days is essential
- Experience of working with a computerized ticketing system or database system, in particular Spektrix
Terms and Conditions
The Box Office Assistant rate of pay is £12.71 per hour and the contract is for 22.5 hours per week, across three set days, Thursday, Friday and Saturday. The shift pattern on the set days will include both day shifts (9.45am – 5.15pm) and afternoon and early evening shifts (12.30 – 8.00pm). Work on Sundays and Bank Holidays may also be required.
Apply for this job
If you are interested and would like to apply for this role, please click on the link below which will take you to an online application form. Before you start completing the online application form please read the details about the online application in the Candidate Information Pack which is also linked below.
Close date for completed online applications is noon on Thursday 23 July 2026.
Please note assessment for this role will be held on Tuesday 28 July 2026.
Box Office Assistant in Belfast employer: Grand Opera House
The Grand Opera House in Belfast is an exceptional employer, offering a vibrant work culture where creativity and customer service excellence thrive. Employees benefit from flexible working hours, competitive pay, and opportunities for professional growth within the arts sector, making it a rewarding place to contribute to the cultural landscape of the city.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Assistant in Belfast
✨Tip Number 1
Familiarise yourself with the theatre's offerings and services. Knowing the details about performances, ticket prices, and membership options will help you answer customer queries confidently and accurately.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will prepare you for interacting with a diverse range of customers and help you deliver excellent customer service.
✨Tip Number 3
Get comfortable with using ticketing systems like Spektrix. If you have access to similar software, practice navigating it to improve your efficiency and accuracy when processing transactions.
✨Tip Number 4
Show your enthusiasm for the role during any interactions. A positive attitude can make a significant difference in customer service roles, and it will reflect well on your application.
We think you need these skills to ace Box Office Assistant in Belfast
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and skills required for the Box Office Assistant position. Tailor your application to highlight relevant experiences that match these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly any roles involving face-to-face interaction and cash handling. Use bullet points to make it easy to read and focus on achievements.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the theatre environment. Mention specific examples of how you've provided excellent customer service in previous roles and how you can contribute to the team.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Grand Opera House
✨Showcase Your Customer Service Skills
As a Box Office Assistant, you'll be the first point of contact for customers. Be prepared to share specific examples from your past experience where you provided excellent customer service, resolved complaints, or handled difficult situations with grace.
✨Familiarise Yourself with the Venue
Research the theatre and its offerings before the interview. Knowing about current performances, ticket prices, and venue policies will demonstrate your enthusiasm for the role and help you answer questions more effectively.
✨Highlight Your Teamwork Experience
This role requires collaboration with other team members. Be ready to discuss how you've successfully worked in a team environment in the past, focusing on your ability to support colleagues and contribute to shared goals.
✨Prepare for Role-Play Scenarios
Interviews for customer service roles often include role-play scenarios. Practice responding to common customer inquiries or complaints, showcasing your problem-solving skills and ability to remain calm under pressure.
