At a Glance
- Tasks: Manage the Box Office, achieve sales targets, and deliver top-notch customer service.
- Company: Join Northern Ireland's Premier Theatre with a rich 130-year history.
- Benefits: Earn £14.36 per hour for 30 hours a week, plus a vibrant work environment.
- Other info: Great opportunity for career growth in a dynamic theatre setting.
- Why this job: Be part of an exciting team that brings world-class performances to life.
- Qualifications: Experience in team supervision and customer service is essential.
The predicted salary is between 30000 - 30000 £ per year.
Contract Type: Part Time Permanent
Salary: £14.36 per hour
Hours: 30hrs a week (Wednesday to Saturday)
Based: Belfast
Close date: noon Wednesday 17 June 2026
As Northern Ireland's Premier Theatre, The Grand Opera House is proud to present an unrivalled programme of drama, musicals (many direct from the West End), opera, comedy, and one of the most successful pantomimes in the UK and Ireland which brings around 75,000 people through the doors every Festive Season. With a 130 year history behind it, and a bright future ahead, The Grand Opera House is currently recruiting for a part time Box Office Co-ordinator for its busy Box Office Team.
The Box Office Co-ordinators support the Box Office Management Team and play a key role in ensuring the professional and efficient running of the Theatre's Box Office. The Box Office Co-ordinator is responsible for the day to day running of the Box Office, ensuring the achievement of ticket sales targets, delivering excellent customer service, line managing Box office staff and controlling all costs.
A Box Office Coordinator will be a target-focused professional, with experience of supervising a team and delivering an exceptional level of sales and customer service. They will have experience of using a CRM system and/or Ticketing System and experience of handling customer complaints and escalations. With excellent interpersonal skills they will help motivate and oversee the team and build productive working relationships with all employees.
Box Office Co-ordinator TLNT1_NI in Belfast employer: Grand Opera House
The Grand Opera House is an exceptional employer, offering a vibrant work culture that celebrates the arts and fosters employee growth. With a commitment to excellence in customer service and a supportive team environment, employees enjoy unique opportunities to engage with a diverse range of performances while contributing to the theatre's rich 130-year legacy in Belfast. The part-time Box Office Co-ordinator role not only provides competitive pay but also allows for a fulfilling career in one of Northern Ireland's most iconic venues.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Co-ordinator TLNT1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the theatre industry, especially those connected to The Grand Opera House. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Show your passion for theatre! When you get the chance to meet the team or during interviews, share your love for the arts and how it drives your customer service approach. It’ll make you stand out!
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle ticket sales targets or customer complaints. We all know that real-life examples speak volumes, so have a few stories ready to share.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at The Grand Opera House.
We think you need these skills to ace Box Office Co-ordinator TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Box Office Co-ordinator role. Highlight your experience in customer service and team supervision, as these are key for us at The Grand Opera House.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've achieved sales targets or handled customer complaints effectively.
Showcase Your Skills:Don’t forget to mention your experience with CRM or ticketing systems. We want to see how your skills can help us run the Box Office smoothly and efficiently.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Grand Opera House
✨Know Your Theatre Stuff
Make sure you brush up on The Grand Opera House's history and its current programme. Being able to chat about their shows, especially the popular ones, will show your genuine interest in the role and the venue.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you handled complaints or escalations effectively, as this is crucial for a Box Office Co-ordinator.
✨Demonstrate Team Leadership
Since you'll be line managing box office staff, be ready to discuss your leadership style. Share experiences where you've motivated a team or improved performance, highlighting your ability to create a positive work environment.
✨Familiarise Yourself with Ticketing Systems
If you have experience with CRM or ticketing systems, make sure to mention it. If not, do a bit of research on common systems used in the industry. Showing that you're tech-savvy can give you an edge in the interview.
