At a Glance
- Tasks: Manage the Box Office, achieve sales targets, and deliver top-notch customer service.
- Company: Join the Grand Opera House, Northern Ireland's premier theatre with a rich history.
- Benefits: Earn £14.36 per hour, enjoy flexible part-time hours, and be part of a passionate team.
- Other info: Join a close-knit team that loves theatre and serves over 300,000 visitors annually.
- Why this job: Be at the heart of live theatre and make a real impact on the audience experience.
- Qualifications: Experience in team supervision, sales, and customer service is essential.
The predicted salary is between 30000 - 30000 £ per year.
Contract Type: Part Time Permanent
Salary: £14.36 per hour
Hours: 30hrs a week (Wednesday to Saturday)
Based: Belfast
Close date: noon Wednesday 17 June 2026
As Northern Ireland's Premier Theatre, The Grand Opera House is proud to present an unrivalled programme of drama, musicals (many direct from the West End), opera, comedy, and one of the most successful pantomimes in the UK and Ireland which brings around 75,000 people through the doors every Festive Season.
The Grand Opera House is currently recruiting for a part time Box Office Co-ordinator for its busy Box Office Team. The Box Office Co-ordinators support the Box Office Management Team and play a key role in ensuring the professional and efficient running of the Theatre's Box Office.
The Box Office Co-ordinator is responsible for the day to day running of the Box Office, ensuring the achievement of ticket sales targets, delivering excellent customer service, line managing Box office staff and controlling all costs.
A Box Office Coordinator will be a target-focused professional, with experience of supervising a team and delivering an exceptional level of sales and customer service. They will have experience of using a CRM system and/or Ticketing System and experience of handling customer complaints and escalations.
With excellent interpersonal skills they will help motivate and oversee the team and build productive working relationships with all employees, and internal & external customers.
The Grand Opera House team is a hardworking, close-knit team, made up of people with a real passion for live theatre, customer service, and their beautiful and historically rich venue which attracts over 300,000 theatregoers each year.
If this sounds like something you would like to be part of, and you feel you have the necessary experience and skills, further information about the Box Office Co-ordinator role is available on the Theatre's website which can be accessed by clicking on the Continue to Application button below.
Box Office Co-ordinator JBLE1_NI in Belfast employer: Grand Opera House
The Grand Opera House is an exceptional employer, offering a vibrant work culture steeped in the rich history of live theatre. As part of a dedicated team, you will enjoy opportunities for personal and professional growth while contributing to a venue that welcomes over 300,000 visitors annually. With a focus on excellent customer service and teamwork, this part-time role as a Box Office Co-ordinator allows you to be at the heart of Belfast's premier theatre experience.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Co-ordinator JBLE1_NI in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the theatre industry, especially those who work at The Grand Opera House. A friendly chat can open doors and give you insider info about the Box Office Co-ordinator role.
✨Tip Number 2
Show off your customer service skills! When you get the chance to speak with someone from the team, share specific examples of how you've handled customer complaints or escalations in the past. It’ll show you’re the right fit for their close-knit team.
✨Tip Number 3
Be prepared for the interview! Research The Grand Opera House’s history and its current shows. Knowing the venue inside out will impress them and show your passion for live theatre.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining their team and being part of something special.
We think you need these skills to ace Box Office Co-ordinator JBLE1_NI in Belfast
Some tips for your application 🫡
Show Your Passion for Theatre:When writing your application, let your love for live theatre shine through! We want to see how your enthusiasm aligns with our mission at The Grand Opera House. Share any relevant experiences that highlight your passion for the arts.
Highlight Your Customer Service Skills:As a Box Office Co-ordinator, excellent customer service is key. Make sure to include examples of how you've gone above and beyond for customers in previous roles. We’re looking for those standout moments that show you can handle any situation with grace!
Be Specific About Your Experience:Don’t just list your past jobs; dive into the details! Talk about your experience with CRM or ticketing systems, and how you’ve successfully managed a team. We want to know how your skills will help us achieve our ticket sales targets.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Grand Opera House
✨Know Your Theatre
Before the interview, do some research on The Grand Opera House. Familiarise yourself with its history, current shows, and its role in the community. This will show your genuine interest in the theatre and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Box Office Co-ordinator, excellent customer service is key. Prepare examples from your past experiences where you successfully handled customer complaints or escalations. Highlight how you maintained professionalism while ensuring customer satisfaction.
✨Demonstrate Team Leadership
Since the role involves supervising a team, be ready to discuss your leadership style. Share specific instances where you motivated your team or improved performance. This will illustrate your capability to manage and inspire others effectively.
✨Familiarity with Systems
Make sure you’re comfortable discussing CRM and ticketing systems. If you have experience with specific software, mention it. If not, express your willingness to learn and adapt quickly, as this is crucial for the role.
