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- Tasks: Welcome guests, manage check-ins/outs, and ensure smooth hotel operations.
- Company: Grand Hotel Bellevue, a charming boutique hotel in Paddington.
- Benefits: Competitive salary, flexible shifts, and a vibrant work environment.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Previous hotel reception experience and excellent communication skills.
- Other info: Opportunity for career growth in a supportive and dynamic setting.
The predicted salary is between 28000 - 39200 £ per year.
Hybrid Receptionist (Day) + Night Cover – Full Time (42h)
Location: London W2 (Paddington)
Contract: Full-time, permanent
Hours: 42 hours per week, 5 days out of 7 (rota-based)
Shifts: Mainly day shifts, with occasional night shifts as an integral part of the role (to cover holidays/absence and operational needs)
Salary: From £28,000 per annum (depending on experience)
ABOUT US: Grand Hotel Bellevue is a boutique Victorian townhouse hotel in Paddington, focused on warm, personal service and high standards. We are looking for a reliable, guest-focused receptionist who can support daytime operations and cover occasional night shifts when required.
KEY RESPONSIBILITIES (DAY SHIFTS):
- Deliver a warm welcome and manage check-in/check-out
- Handle reservations, emails and calls efficiently and professionally
- Manage billing, payments and guest accounts accurately
- Coordinate with Housekeeping and Maintenance to ensure smooth operations
- Upsell rooms and promote the hotel/bar experience where relevant
KEY RESPONSIBILITIES (NIGHT SHIFTS - OCCASIONAL):
- Overnight guest care, late arrivals and early departures
- Billing checks and end-of-day controls (posting/validating charges, ensuring bills accuracy)
- Prepare reports and a clear handover for the day team (daily revenue/arrivals/departures, incidents, key notes)
- Basic security checks / rounds and incident handling
- Night audit / end-of-day tasks (training provided on PROTEL PMS)
WHAT WE ARE LOOKING FOR:
- Mandatory: Previous experience in hotel Front Office / Reception experience (applications without hotel reception experience will not be considered)
- Confident communication, strong attention to detail, calm under pressure
- Comfortable working independently during night cover
- Fluent English (additional languages a plus)
- Flexibility for rota-based working, including weekends and occasional nights
- Right to work in the UK is required
Receptionist Day + Night Cover in London employer: Grand Hotel Bellevue London
Contact Detail:
Grand Hotel Bellevue London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Day + Night Cover in London
✨Tip Number 1
Make sure to research Grand Hotel Bellevue before your interview. Knowing about their history, values, and what makes them unique will help you stand out as a candidate who genuinely cares about the role.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll need to be confident and clear when interacting with guests. Try role-playing common scenarios with a friend to get comfortable with handling different situations.
✨Tip Number 3
Show off your attention to detail during the interview. Bring examples of how you've managed guest accounts or handled billing accurately in previous roles. This will demonstrate that you're the reliable candidate they're looking for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Grand Hotel Bellevue.
We think you need these skills to ace Receptionist Day + Night Cover in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring warmth and a personal touch to our hotel. Don’t be afraid to share a bit about yourself and why you’re passionate about hospitality.
Tailor Your Experience: Make sure to highlight your previous hotel reception experience in your application. We’re looking for someone who’s confident and detail-oriented, so give us examples of how you've handled guest interactions or managed reservations in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team. Plus, it shows you’re keen on joining us at Grand Hotel Bellevue!
How to prepare for a job interview at Grand Hotel Bellevue London
✨Know the Hotel Inside Out
Before your interview, take some time to research Grand Hotel Bellevue. Familiarise yourself with their services, values, and the local area. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your communication skills and how you handle difficult situations calmly.
✨Be Ready for Shift Questions
Since this role involves both day and occasional night shifts, be prepared to discuss your flexibility and experience with shift work. Share any relevant experiences that demonstrate your ability to adapt to different working hours and environments.
✨Practice Common Receptionist Scenarios
Think about typical scenarios you might face as a receptionist, such as handling a booking error or dealing with an unhappy guest. Practising your responses can help you feel more confident and articulate during the interview.
