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- Tasks: Greet members, assist with inquiries, and promote a welcoming fitness environment.
- Company: Join Grand Fitness Partners, a top Planet Fitness franchisee with 66+ locations since 2010.
- Benefits: Enjoy on-demand pay, free gym membership, and employee discounts.
- Why this job: Be part of a supportive team in a judgement-free zone that values your passion for fitness.
- Qualifications: Must be 18+, have customer service experience, and be willing to get CPR certified.
- Other info: This role involves overnight shifts and requires lifting up to 50 pounds.
The predicted salary is between 24000 - 36000 £ per year.
Who Are We: Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 66+ locations. We strive to achieve Planet Fitness’ mission to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.
Who You Are: All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone.
As an Overnight Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience!
Benefits:
- On-Demand Pay
- Medical, Dental and Vision insurance (full time employees only)
- Employee perks and discount program
- Free Black Card Membership
- 401(K) Plan Savings plan
As the Overnight Front Desk Associate you will:
- Work an overnight shift.
- Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to leadership as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Perform prospective member calls and tours; assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals in compliance with PCI policy.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., dispensers, leaky faucets, fixtures etc.).
Requirements:
- 6-12 months of experience in a customer service environment is preferred.
- Must be 18 years of age or older.
- Willing to become CPR/AED Certified (Training provided by Planet Fitness).
- Basic computer proficiency.
- Continual standing and moving throughout the club to accomplish tasks during shift.
- Continual communicating in person or on the phone to exchange information during shift.
- Must be able to lift up to 50 pounds.
- Will encounter toxic chemicals during shift.
- Moving self in different positions, including bending and twisting, to accomplish tasks.
- This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.
Overnight Front Desk employer: Grand Fitness
Contact Detail:
Grand Fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Overnight Front Desk
✨Tip Number 1
Familiarise yourself with Planet Fitness's core values and mission. Understanding their commitment to creating a 'Judgement Free Zone' will help you connect with the brand and demonstrate your alignment with their culture during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you for the types of interactions you'll have as an Overnight Front Desk Associate, ensuring you can provide exceptional service to members and guests.
✨Tip Number 3
Be ready to discuss your previous customer service experiences in detail. Think about specific situations where you resolved issues or enhanced a customer's experience, as this will showcase your ability to handle member concerns effectively.
✨Tip Number 4
Show enthusiasm for fitness and the Planet Fitness brand. Being genuinely passionate about helping others on their fitness journeys will resonate well with the hiring team and highlight your suitability for the role.
We think you need these skills to ace Overnight Front Desk
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Overnight Front Desk Sales Associate position. Tailor your application to highlight relevant experience in customer service and any specific skills mentioned.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in environments similar to Planet Fitness. Use bullet points for clarity and include any achievements that demonstrate your ability to provide excellent service.
Write a Compelling Cover Letter: In your cover letter, express your passion for fitness and the Planet Fitness brand. Mention how you can contribute to creating a 'Judgement Free Zone' and provide examples of how you've successfully handled customer inquiries or resolved issues in the past.
Proofread Your Application: Before submitting your application, proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Grand Fitness
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and the Planet Fitness brand during the interview. Share any personal experiences or stories that highlight your commitment to a healthy lifestyle and how you can contribute to creating a welcoming environment.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond to assist customers, as this role heavily relies on creating a positive experience for members.
✨Familiarise Yourself with Club Policies
Before the interview, take some time to understand the club's policies and the concept of the 'Judgement Free Zone'. Being knowledgeable about these aspects will show your dedication and readiness to uphold the values of Planet Fitness.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the role, team dynamics, and company culture. This not only shows your interest in the position but also helps you gauge if it's the right fit for you.
