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- Tasks: Lead and train Trip Leaders to deliver amazing tours across Great Britain.
- Company: Join Grand Circle Travel, a leader in international travel for adventurers aged 50+ since 1958.
- Benefits: Enjoy competitive pay, bonuses, vacation days, and discounts on worldwide tours.
- Why this job: Be part of a vibrant team, make an impact, and grow your career in the travel industry.
- Qualifications: Strong UK knowledge, coaching skills, and travel industry experience required.
- Other info: Opportunity to work internationally and engage with diverse travelers.
The predicted salary is between 21600 - 36000 £ per year.
Job Description
Grand Circle Travel and Overseas Adventure Travel is in business to change the lives of our travelers, employees and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. We seek candidates for the following position:
Trip Leader Training Manager for a quality driven company with fluent English and based in Glasgow
Job Description
- Hiring and training Trip Leaders to deliver in-depth tours of Great Britain
- Coaching trip leaders in tour quality and exceeding traveller expectations
- Carrying out Trip Leader performance management to ensure they meet the company's guidelines to achieve excellence goals
- Creating and scheduling a strong high performing Trip Leaders team that exemplify the company's culture and values and team spirit
- Managing relationships with Trip Leaders and vendors
- Evaluating and acting on quality issues from traveller and Trip Leader feedback
- Supporting trip delivery and development
- Reporting out to head office on KPIs
- Ability to work on the road and where necessary travel with Trip Leaders and groups in a training/coaching role
- Effectively interacting with travelers on site to support Trip Leaders and obtain live feedback from travelers
- Ability to drive performance in a fast-paced environment and work under pressure
- 24/7 Emergency support and driving resolutions of operations/customer issues (approx. one week in six)
- Typical office hours are 9am-5pm however during the demands of the operational season (Apr-Oct) time out with these hours may be required
Benefits:
- Competitive salary package
- Incentive bonus based on targeted results
- Merit increase based on performance
- Vacation days + Personal days
- Public Transport reimbursement
- Personal and professional growth opportunities
- Milestone bonus and travel certificate every 5th anniversary of employment at GCC
- Associate deals on worldwide GC Tour packages at discounted prices
- Referral bonus
- Comprehensive training program onsite
- Unique corporate culture with team building, community work, and corporate events
- Opportunity to work as part of an international team, interacting with colleagues worldwide
- Great opportunity to learn about all aspects of the travel business and advance your career
The selected candidate should possess:
- Strong knowledge of UK
- Ability to work as part of a team
- Strong training/coaching skills
- Performance Management experience
- Proven and effective travel industry and staff management experience
- Excellent interpersonal / communication and problem solving skills
- Fluency in written & spoken English
- Proficient in Microsoft Word / Excel
- As a company we look for employees who embody our corporate values which can be found here
Our Values | O.A.T. (oattravel.com)
Only selected candidates will be contacted.
Please send your resume and cover letter to ljackson@oattravel.com
By applying to this add you will give the Grand Circle your consent for processing your data in recruitment process. The data collected in process of recruitment is in accordance with the policy of keeping. Personal data of the Grand Circle and without your express consent cannot be used in any other purposes.
Tour Leader Manager employer: Grand Circle Corporation
Contact Detail:
Grand Circle Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tour Leader Manager
✨Tip Number 1
Familiarize yourself with the unique aspects of UK travel and culture. This knowledge will not only help you in interviews but also demonstrate your passion for the role and the company’s mission.
✨Tip Number 2
Network with current or former Trip Leaders to gain insights into the role and the company culture. This can provide you with valuable information that can set you apart during the selection process.
✨Tip Number 3
Prepare to discuss specific examples of your training and coaching experiences. Highlight how you've successfully managed performance and improved team dynamics in previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing scenarios where you effectively handled customer issues or operational challenges. This will illustrate your ability to thrive in a fast-paced environment.
We think you need these skills to ace Tour Leader Manager
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to familiarize yourself with Grand Circle Travel and Overseas Adventure Travel's values and mission. This will help you tailor your application to reflect their corporate culture.
Craft a Compelling Cover Letter: In your cover letter, highlight your relevant experience in training and coaching, as well as your knowledge of the UK travel industry. Make sure to express your passion for delivering exceptional traveler experiences.
Showcase Your Skills: In your resume, emphasize your performance management experience and any specific achievements in the travel industry. Use metrics where possible to demonstrate your impact, such as improvements in team performance or traveler satisfaction.
Proofread Your Application: Ensure that your resume and cover letter are free from grammatical errors and typos. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Grand Circle Corporation
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel and adventure during the interview. Share personal experiences that highlight your love for exploring new places, especially in the UK, as this aligns with the company's mission to change lives through travel.
✨Demonstrate Coaching Skills
Prepare examples of how you've successfully trained or coached others in previous roles. Highlight specific instances where your guidance led to improved performance or enhanced team dynamics, as this is crucial for the Trip Leader Training Manager position.
✨Understand Performance Management
Be ready to discuss your experience with performance management. Explain how you have evaluated team members' performance in the past and the strategies you used to help them meet or exceed expectations, which is a key responsibility of the role.
✨Emphasize Interpersonal Skills
Since the role involves managing relationships with Trip Leaders and vendors, showcase your strong interpersonal and communication skills. Prepare to share examples of how you've effectively resolved conflicts or built rapport with diverse groups.
