At a Glance
- Tasks: Recruit and train Trip Leaders, manage performance, and ensure service excellence.
- Company: Join a leading travel company dedicated to enriching lives through adventure.
- Benefits: Competitive salary, 20 vacation days, personal growth allowance, and health benefits.
- Other info: Work in a dynamic, diverse environment with opportunities for international collaboration.
- Why this job: Be the backbone of an inspiring team and create unforgettable travel experiences.
- Qualifications: Strong communication skills, coaching experience, and a passion for travel.
The predicted salary is between 30000 - 40000 € per year.
Grand Circle Corporation is in business to change the lives of our travelers, employees, and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958.
Responsibilities
- Recruiting and training Trip Leaders for the UK programs
- Building and scheduling a high‑performing Trip Leader team that exemplifies the company’s culture, values, and team spirit
- Leading Trip Leader performance management to ensure adherence to company guidelines and achievement of service excellence goals
- Coaching Trip Leaders to deliver quality service and exceed traveller expectations
- Managing relationships with Trip Leaders and vendors
- Evaluating and addressing quality issues identified through traveller and Trip Leader feedback
- Willingness to work on the road and, when required, travel with Trip Leaders and groups in a training/coaching capacity
- Engaging with travellers on tour and on the ship to support Trip Leaders and gather real‑time feedback
- Supporting the operational delivery of tours as required, including service bookings, vendor liaison, contracting services, and organising deviations
- Reporting KPIs to head office
This Role Would Suit a Proactive Self‑Starter Who:
- Is driven by excellence
- Loves to learn and enjoys a fast‑paced environment with changing priorities
- Obtains job satisfaction by being the foundation and support for a team of trip leaders
- Enjoys working as part of a dedicated, driven team with shared goals
- Prioritises interpersonal and communication skills
- Possesses strong training and coaching skills, with a desire to drive performance
- Thrives on problem‑solving and thinking outside the box
- Is fluent in written and spoken English
- Has proficiency in Microsoft Word and Excel
What We Offer
- Unique Corporate Culture with strong vision and values
- Competitive salary package
- 20 vacation days per year, plus bank holidays + 3 personal days
- Reimbursement of public transport with yearly max cap
- Personal and Professional Growth allowance
- Preventative health allowance
- We value diversity and encourage employees to be themselves
- Women oriented company
- Working as part of an international team (exposure to colleagues in worldwide offices)
- All benefits are applicable at company discretion
- Typical office hours are 9am–5pm (Mon–Thurs in Glasgow, with the option to work from home on Fridays). During the operational season (Apr–Nov), additional hours may be required.
Program Services Manager (Tour Leader Manager) employer: Grand Circle Corporation
Grand Circle Corporation is an exceptional employer that prioritises the growth and well-being of its employees while fostering a unique corporate culture rooted in strong values. With competitive salaries, generous vacation policies, and a commitment to personal and professional development, employees thrive in a supportive environment that encourages diversity and teamwork. Located in Glasgow, this role offers the opportunity to work with an international team, engage directly with travellers, and make a meaningful impact in the world of travel for those aged 50-plus.
StudySmarter Expert Advice🤫
We think this is how you could land Program Services Manager (Tour Leader Manager)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show how your skills and experiences align with their mission to change lives through travel.
✨Tip Number 3
Practice your coaching and training skills in mock interviews. Be ready to demonstrate how you would support and develop Trip Leaders, as this is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Program Services Manager (Tour Leader Manager)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for travel and adventure shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in the lives of travellers and Trip Leaders.
Tailor Your CV:Make sure your CV is tailored to the role of Program Services Manager. Highlight your experience in coaching, training, and managing teams, as well as any relevant travel industry experience. We love seeing how your background aligns with our values and culture!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show us your organisational skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to take the first step towards joining our team!
How to prepare for a job interview at Grand Circle Corporation
✨Know the Company Inside Out
Before your interview, dive deep into Grand Circle Corporation's mission and values. Understand their focus on changing lives through travel and how they cater to the 50-plus demographic. This knowledge will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Coaching Skills
As a Program Services Manager, you'll be leading and coaching Trip Leaders. Prepare examples from your past experiences where you've successfully trained or managed a team. Highlight your ability to drive performance and deliver quality service, as this is crucial for the role.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of scenarios where you've had to think outside the box to resolve issues. This will demonstrate your proactive nature and ability to thrive in a fast-paced environment.
✨Engage with Real-Time Feedback
Since the role involves gathering feedback from travellers and Trip Leaders, be prepared to discuss how you would approach this. Share your strategies for evaluating and addressing quality issues, and how you would use feedback to improve service delivery. This shows your commitment to excellence and continuous improvement.
