Program Service Coordinator (Tour Leader Coordinator)

Grand Circle Corporation

Grand Circle Corporation is the largest U.S. direct marketer of international travel for North Americans aged 50-plus and has served 1 million travelers since 1958. Our business goal is to be the world leader in international travel, adventure and discovery.

We are currently seeking candidates for the following position:

Program Services Coordinator

Location: Glasgow, UK

The successful candidate will be responsible for administrative and financial processes to support trip leader delivering tour to North American visitors to the UK, and supporting the wider team to address quality issues, in pursuit of our company’s excellence goals.

Responsibilities include:

• Preparing all paperwork necessary for Tour Guides prior to the tour
• Promoting quick responses and strong relations with Tour Guides
• Data entry and database management to ensure accuracy of company systems
• Processing completed paperwork from Tour Guides following the end of their tour
• Ensuring all trip leaders and vendors are paid correctly
• Coordinating logistics for Tour Guide hiring, training trips, and business meetings
• Preparing materials for Tour Guides in the off season to ensure a strong start to the season
• Offer 24/7 emergency support for all guides (on a rotation schedule)

What we offer:

• Competitive salary
• Incentive Bonus based on targeted results
• 3 days on top of regular vacation days
• Reimbursement of public transportation cost (with max cap)
• Merit increase based on performance
• Personal and Professional Growth – Available on request
• Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
• Travel Deals – WORLDWIDE GC Tour packages available to @ discounted price
• Referral Bonus
• Full training program onsite
• Unique Corporate Culture
• Working as part of an international team (exposure to colleagues in worldwide offices).

*All benefits are applicable at company discretion

Requirements:

• 2+ years of experience in a busy, diverse administrative role preferred.
• Fluent English written and spoken (Company official language: English)
• Proficient with Microsoft Office package (especially Excel)
• Strong People Skills & Customer Care Oriented
• Self-starter who is able respect deadlines and prioritize
• Demonstrated success in making tough decisions and taking risks
• Passion for travel

Please note this role is office based in the center of Glasgow (limited scope to work from home occasionally)

Please submit your application in English to: Louise Jackson ljackson@oattravel.com

We will contact only those candidates who fulfill requirements above.

By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: gdprinfo@oattravel.com.