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- Tasks: Coordinate and support tour leaders, manage paperwork, and ensure smooth operations for tours.
- Company: Join Grand Circle Corporation, a leader in international travel for adventurous North Americans aged 50-plus.
- Benefits: Enjoy competitive salary, bonuses, travel deals, and personal growth opportunities.
- Why this job: Be part of a dynamic team, make an impact in travel, and enjoy a unique corporate culture.
- Qualifications: 2+ years in admin roles, fluent English, strong people skills, and a passion for travel.
- Other info: Office-based in Glasgow with occasional remote work; full training provided.
The predicted salary is between 24000 - 36000 £ per year.
Grand Circle Corporation is the largest U.S. direct marketer of international travel for North Americans aged 50-plus and has served 1 million travelers since 1958. Our business goal is to be the world leader in international travel, adventure and discovery.
The successful candidate will be responsible for administrative and financial processes to support trip leaders delivering tours to North American visitors to the UK, and supporting the wider team to address quality issues, in pursuit of our company’s excellence goals.
Responsibilities include:
- Preparing all paperwork necessary for Tour Guides prior to the tour
- Promoting quick responses and strong relations with Tour Guides
- Data entry and database management to ensure accuracy of company systems
- Processing completed paperwork from Tour Guides following the end of their tour
- Ensuring all trip leaders and vendors are paid correctly
- Coordinating logistics for Tour Guide hiring, training trips, and business meetings
- Preparing materials for Tour Guides in the off season to ensure a strong start to the season
- Offering 24/7 emergency support for all guides (on a rotation schedule)
What we offer:
- Competitive salary
- Incentive Bonus based on targeted results
- 3 days on top of regular vacation days
- Reimbursement of public transportation cost (with max cap)
- Merit increase based on performance
- Personal and Professional Growth – Available on request
- Milestone Bonus + Travel certificate for every next 5th anniversary of employment at GCC
- Travel Deals – WORLDWIDE GC Tour packages available at discounted price
- Referral Bonus
- Full training program onsite
- Unique Corporate Culture
- Working as part of an international team (exposure to colleagues in worldwide offices)
Requirements:
- 2+ years of experience in a busy, diverse administrative role preferred
- Fluent English written and spoken (Company official language: English)
- Proficient with Microsoft Office package (especially Excel)
- Strong People Skills & Customer Care Oriented
- Self-starter who is able to respect deadlines and prioritise
- Demonstrated success in making tough decisions and taking risks
- Passion for travel
Please note this role is office based in the centre of Glasgow (limited scope to work from home occasionally).
Please submit your application in English to: Louise Jackson ljackson@oattravel.com
We will contact only those candidates who fulfil requirements above.
By applying to this ad, you would be automatically giving Grand Circle your consent for processing your data in the recruitment process. The data collected in the process of recruitment are in accordance with Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any queries or complaints, please contact us via e-mail address: gdprinfo@oattravel.com.
Program Service Coordinator (Tour Leader Coordinator) employer: Grand Circle Corporation
Contact Detail:
Grand Circle Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Service Coordinator (Tour Leader Coordinator)
✨Tip Number 1
Familiarise yourself with the travel industry, especially focusing on the needs and preferences of North American travellers aged 50-plus. Understanding this demographic will help you connect better with potential colleagues and demonstrate your passion for travel during interviews.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as proficiency in this software is crucial for data entry and database management. Consider taking a quick online course or tutorial to enhance your abilities, which will make you stand out as a candidate.
✨Tip Number 3
Network with professionals in the travel industry, particularly those who have experience in administrative roles. Attend local events or join online forums to build connections that could provide insights into the role and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your previous experiences in busy administrative roles, highlighting specific examples where you successfully managed multiple tasks or resolved issues. This will showcase your strong people skills and customer care orientation, which are essential for the Program Service Coordinator position.
We think you need these skills to ace Program Service Coordinator (Tour Leader Coordinator)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly those that demonstrate your ability to manage diverse tasks and support teams. Emphasise any experience you have with travel or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your strong people skills. Mention specific examples of how you've successfully managed administrative processes or supported teams in previous roles.
Highlight Technical Skills: Since proficiency in Microsoft Office, especially Excel, is crucial for this role, ensure you mention your technical skills clearly. Provide examples of how you've used these tools effectively in past positions.
Follow Application Instructions: Submit your application in English as specified, and ensure you include all required documents. Double-check the email address for submission to avoid any errors, and make sure your application is polished and professional.
How to prepare for a job interview at Grand Circle Corporation
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or stories that highlight your love for exploring new places, as this aligns with the company's mission and values.
✨Demonstrate Strong People Skills
Since the role involves coordinating with Tour Guides and ensuring customer satisfaction, be prepared to discuss examples of how you've successfully built relationships in previous roles. Highlight your customer care orientation and ability to handle diverse situations.
✨Be Proficient with Microsoft Office
Brush up on your Microsoft Excel skills, as data entry and database management are key responsibilities. Be ready to discuss any relevant experience you have with these tools and how you've used them to improve efficiency in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making abilities and how you handle tough situations. Think of examples where you've had to make quick decisions or take risks, and be ready to explain your thought process.
