At a Glance
- Tasks: Recruit and train Trip Leaders, manage performance, and ensure service excellence.
- Company: Join a leading travel company dedicated to enriching lives through adventure.
- Benefits: Competitive salary, 20 vacation days, personal growth allowance, and health benefits.
- Other info: Work in a diverse, international environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team that shapes unforgettable travel experiences for others.
- Qualifications: Strong communication skills, coaching experience, and a passion for travel.
The predicted salary is between 30000 - 40000 € per year.
Grand Circle Corporation is in business to change the lives of our travelers, employees, and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958.
Responsibilities
- Recruiting and training Trip Leaders for the UK programs
- Building and scheduling a high‑performing Trip Leader team that exemplifies the company’s culture, values, and team spirit
- Leading Trip Leader performance management to ensure adherence to company guidelines and achievement of service excellence goals
- Coaching Trip Leaders to deliver quality service and exceed traveller expectations
- Managing relationships with Trip Leaders and vendors
- Evaluating and addressing quality issues identified through traveller and Trip Leader feedback
- Willingness to work on the road and, when required, travel with Trip Leaders and groups in a training/coaching capacity
- Engaging with travellers on tour and on the ship to support Trip Leaders and gather real‑time feedback
- Supporting the operational delivery of tours as required, including service bookings, vendor liaison, contracting services, and organising deviations
- Reporting KPIs to head office
This Role Would Suit a Proactive Self‑Starter Who
- is driven by excellence
- loves to learn and enjoys a fast‑paced environment with changing priorities
- obtains job satisfaction by being the foundation and support for a team of trip leaders
- enjoys working as part of a dedicated, driven team with shared goals, prioritising interpersonal and communication skills
- possesses strong training and coaching skills, with a desire to drive performance
- thrives on problem‑solving and thinking outside the box
- is fluent in written and spoken English
- has proficiency in Microsoft Word and Excel
What We Offer
- Unique Corporate Culture with strong vision and values
- Competitive salary package
- 20 vacation days per year, plus bank holidays + 3 personal days
- Reimbursement of public transport with yearly max cap
- Personal and Professional Growth allowance
- Preventative health allowance
- We value diversity and encourage employees to be themselves
- Women oriented company
- Working as part of an international team (exposure to colleagues in worldwide offices)
- All benefits are applicable at company discretion
Typical office hours are 9am–5pm (Mon–Thurs in Glasgow, with the option to work from home on Fridays). During the operational season (Apr–Nov), additional hours may be required.
Program Services Manager (Tour Leader Manager) in Glasgow employer: Grand Circle Corporation
Grand Circle Corporation is an exceptional employer that prioritises the growth and well-being of its employees while fostering a unique corporate culture rooted in strong values. With competitive salaries, generous vacation allowances, and a commitment to diversity, employees are encouraged to thrive in a supportive environment that values personal and professional development. Working in Glasgow offers the added benefit of being part of an international team, providing exposure to diverse perspectives and experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Program Services Manager (Tour Leader Manager) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show how your skills and experiences align with their mission of changing lives through travel.
✨Tip Number 3
Practice your coaching and training skills in mock interviews. Be ready to demonstrate how you would support and develop Trip Leaders, as this is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Program Services Manager (Tour Leader Manager) in Glasgow
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences that highlight your enthusiasm for adventure and discovery, as this aligns perfectly with our mission at Grand Circle Corporation.
Highlight Your Coaching Skills:Since the role involves training and coaching Trip Leaders, make sure to emphasise your experience in these areas. Use specific examples to demonstrate how you've successfully guided others in the past, showcasing your ability to drive performance.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the values and culture of our company. Mention how you embody our commitment to service excellence and teamwork.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures it gets into the right hands quickly!
How to prepare for a job interview at Grand Circle Corporation
✨Know the Company Inside Out
Before your interview, dive deep into Grand Circle Corporation's mission and values. Understand their focus on changing lives through travel and how they cater to the 50-plus demographic. This knowledge will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Coaching Skills
As a Program Services Manager, you'll be leading and coaching Trip Leaders. Prepare examples from your past experiences where you've successfully trained or managed a team. Highlight your ability to drive performance and how you’ve tackled challenges in a fast-paced environment.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of specific instances where you had to think outside the box to resolve issues, especially in a travel or service context. This will illustrate your proactive nature and ability to thrive under pressure.
✨Engage with Real-Time Feedback
Since the role involves gathering feedback from travellers and Trip Leaders, be ready to discuss how you would approach this. Share your strategies for engaging with teams and clients to ensure quality service. This shows that you value communication and are committed to continuous improvement.
