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- Tasks: Coordinate tours, manage vendor relations, and support trip leaders for unforgettable travel experiences.
- Company: Join Grand Circle Corporation, a leader in international travel for curious lifelong learners.
- Benefits: Enjoy competitive salary, vacation days, health allowance, and travel discounts.
- Why this job: Be part of a dynamic team that transforms lives through travel and adventure.
- Qualifications: 2+ years admin experience, strong people skills, and proficiency in Microsoft Office.
- Other info: Great opportunity for personal growth and exposure to the global travel industry.
The predicted salary is between 28800 - 43200 £ per year.
Grand Circle Corporation is in business to change the lives of our travelers, employees, and communities in which we work and travel. We’re the largest U.S. direct marketer of international travel, adventure and discovery for North Americans aged 50-plus and have served 1 million travelers since 1958. Grand Circle is currently seeking candidates for the following position: Coordinator based in central Glasgow (1 year contract). Preferable starting date: As soon as possible.
We deliver tours for curious, lifelong learners of North American travellers, specifically catering to over 50s and independent travellers. The successful candidate will be responsible for handling relations with suppliers, resolving vendor quality issues and supporting planning activities for tour groups in the UK and Ireland in pursuit of our company’s excellence goals.
Responsibilities:
- Building relationships with vendors and trip leaders
- Booking all services with local suppliers (hotels, bus companies, restaurants, local guides, etc.) for all the groups
- Negotiating contracts with small vendors
- Coordinating deviations: cancel/rebook services when deviations occur and supporting trip leaders in delivering successful deviations
- Executing extensive administrative tasks to support operations eg. running vendors reports and preparing itinerary documents
- Reviewing feedback from travellers to identify and resolve quality issues
- Liaising with multiple departments throughout the company including accounting in Croatia and the central office in the USA
- Resolving vendor payment queries
- Providing routine sales updates to suppliers
- Booking and confirming all arrival and departure transfers (to/from airport)
- Vendor meeting online and in person on an ad hoc basis
- Supporting unwell/displaced travellers
- Being part of an out of hours support phone rotation during the operating season (Mar-Nov, max once a month)
Requirements:
- 2+ years administrative experience in a fast paced, dynamic office team
- Fluent English
- Good knowledge of Microsoft Office package (especially Excel) and confidence in using multiple computer databases is essential
- Strong People Skills & Customer Care Oriented
- Autonomous mindset with a respect for deadlines and independently prioritise workload
- Problem Solving & teamwork
What we offer:
- Competitive salary package
- Vacation days per year + 3 personal days from the company
- Reimbursement of public transport with yearly max cap
- Preventative health allowance
- Incentive Bonus based on targeted results
- Merit increase based on performance
- Personal and Professional Growth Courses reimbursement – Available on request
- Milestone Bonus + Travel certificate for every next 5th anniversary of employment
- Associate Deals – discounted WORLDWIDE GC Tour packages available to associates
- Referral Bonus
- Friday homework
- Full training program onsite
We value diversity and encourage employees to be themselves. Women oriented company. Unique Corporate Culture (Team building, Community Work, Corporate Events). Working as part of an international team (exposure to colleagues in worldwide offices). Great opportunity to learn about all aspects of travel business and streamline your career.
This role would suit a proactive self-starter who:
- is driven by excellence
- loves to learn and enjoys a fast-paced environment with changing priorities
- enjoys working in an office with others and providing support to a team of trip leaders
- thrives on problem solving and thinking outside the box
Please forward your C.V. to: Gail Wands (gwands@oattravel.com)
Operations Coordinator (for Tour Operator) in Glasgow employer: Grand Circle Corporation
Contact Detail:
Grand Circle Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator (for Tour Operator) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work with tour operators. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal coffee, be ready to discuss how your experience aligns with their needs. Bring examples of your problem-solving skills and teamwork.
✨Tip Number 3
Don’t just apply – engage! When you submit your application through our website, follow up with a quick email to express your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the interview by researching Grand Circle Corporation. Understand their mission and values, and think about how you can contribute to their goals. Tailor your answers to reflect their focus on excellence and customer care.
We think you need these skills to ace Operations Coordinator (for Tour Operator) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Coordinator role. Highlight your administrative experience and any relevant vendor management skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for travel and how your background aligns with our mission at Grand Circle. We love seeing candidates who are genuinely excited about the role.
Showcase Your People Skills: Since this role involves building relationships with vendors and trip leaders, make sure to highlight your strong people skills. Share examples of how you've successfully collaborated in past roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Grand Circle Corporation
✨Know Your Stuff
Before the interview, make sure you research Grand Circle Corporation thoroughly. Understand their mission, values, and the specific needs of their target audience – North American travellers aged 50-plus. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As an Operations Coordinator, you'll be dealing with vendors and trip leaders regularly. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlighting your strong people skills will demonstrate that you're a great fit for the team.
✨Be Ready to Problem Solve
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to think on your feet or adapt to changing circumstances. Being able to articulate how you handle challenges will show that you can thrive in a fast-paced environment.
✨Master the Tech
Since the role requires good knowledge of Microsoft Office, especially Excel, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in previous roles, particularly in managing data or coordinating logistics. This will reassure them that you can handle the administrative tasks effectively.