At a Glance
- Tasks: Assist customers on trains, manage catering services, and ensure safety.
- Company: Join Grand Central, a leading train operator connecting Yorkshire and London since 2007.
- Benefits: Enjoy unlimited free travel for you and your family, plus a contributory pension scheme.
- Other info: This is a talent pool opportunity for future vacancies; flexibility in shifts is essential.
- Why this job: Experience a dynamic role with diverse interactions and opportunities for growth.
- Qualifications: Must be confident, team-oriented, and able to pass a rail safety medical.
The predicted salary is between 21840 - 26071 £ per year.
Join the Grand Central Team as a Customer Service Assistant!
Organisation; Grand Central
Location: Bradford
Salary: £24,479 rising to £28,332 upon completion of training
Vacancies: please note this is for a talent pool vacancy for when positions become available in the future
About Us:
We are an open-access train operator linking the North East and West Yorkshire with London, which means we don't get any sort of help from the government and our only loyalty is to our customers - it's in our interest to give you the best journey possible. We've been connecting London Kings Cross, Yorkshire and the North East since 2007. Calling at the smaller stations means we're always looking to be active in the local community, through our various social responsibility programs and helping local organisations.
The Role:
To be successful in the role, you will need to have a passion for customer service, be able to use your initiative and adapt to changing scenarios day to day. In return we can promise you an exciting role where no two days are the same, offer excellent training & support through the onboarding process and further career opportunities for the right candidate. Grand Central run services from 6am to 11pm, 7 days a week, so an ability to work a variety of shifts across all seven days is crucial.
What will I be doing as a Customer Service Assistant?
This role will support the Senior Conductor in all customer service requirements with an emphasis on the provision of catering services.
- Deliver an excellent customer experience in all areas on-train for both our First and Standard Class passengers.
- Provision and management of on-board catering retail.
- Undertake all associated stock, storage and waste management requirements.
- Ensure personal safety and that of others at all times.
This role will suit someone who loves interacting with a variety of different people on a day-to-day basis, and someone who thrives on the challenges of unexpected events.
What will I need to be successful as a Customer Service Assistant?
Essential
- Strong customer service skills
- Ability to work safely under pressure
- Be able to use your initiative
- Great communication skills
- Be able to work as part of a team but also comfortable working alone.
- Confident and able to make decisions
- Be able to pass a rail safety medical including drug and alcohol testing
- Able to work a variety of shifts across a 7 day rota
Desirable
- Basic food hygiene certification
This role is subject to a telephone medical if successful and must meet industry medical requirements.
Grand Central Benefits:
- Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life Unlimited
- Free Travel for you and your immediate family on all Grand Central services. In addition, we currently offer concessionary travel on other Arriva Trains UK franchises.
- Employee Assistance Programme provided by Health Assured: free, confidential 24-hour telephone counselling and information services.
- Benefits available upon completion of probation period (3-6 months):
- Friends & Family Passes pro-rata allocation of return standard class journeys (terms & conditions apply)
- Company Medical Insurance provided by AXA PPP Healthcare (taxable benefit)
- Company Wellness Package (including dental/optical treatment) provided by WPA (taxable benefit).
- Child Care Vouchers Scheme
- Cycle to Work Scheme
- Arriva Village employee rewards and benefits scheme
At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.
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Customer Service Assistant (Bradford) employer: Grand Central Railway Company Limited
Grand Central is an excellent employer, offering a supportive work culture that prioritises safety and customer satisfaction. With comprehensive training provided and opportunities for career advancement, employees can thrive in a dynamic environment while enjoying the benefits of a rotating roster that promotes work-life balance. Located in Sunderland, our depot fosters a strong sense of community among staff, making it a rewarding place to build a fulfilling career as a Professional Train Driver.
Contact Details:
Grand Central Railway Company Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Bradford)
✨Tip Number 1
Familiarise yourself with Grand Central Railway's services and values. Understanding their commitment to customer service and community engagement will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your flexibility and adaptability. Since the role requires working various shifts, be prepared to discuss your availability and willingness to adjust to changing schedules during any conversations with the hiring team.
✨Tip Number 3
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've successfully handled challenging situations or provided exceptional service to customers.
✨Tip Number 4
Prepare for potential scenario-based questions. Think about how you would handle unexpected events or pressure situations, as this role involves interacting with a variety of people and adapting to daily challenges.
We think you need these skills to ace Customer Service Assistant (Bradford)
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Assistant position. Tailor your application to highlight relevant experiences that demonstrate your passion for customer service and ability to adapt.
Highlight Relevant Skills:Make sure to emphasise skills that are crucial for this role, such as teamwork, decision-making, and the ability to work under pressure. Use specific examples from your past experiences to illustrate these skills in your CV and cover letter.
Craft a Strong Cover Letter:Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for Grand Central Railway and how your values align with their commitment to customer service and community engagement.
Proofread Your Application:Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Grand Central Railway Company Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with Grand Central's commitment to providing an excellent journey.
✨Demonstrate Flexibility
Since the role requires working various shifts across all seven days, be prepared to discuss your availability and willingness to adapt to changing schedules. Highlight any past experiences where you successfully managed flexible work hours.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle unexpected situations. Think of examples from your past where you used your initiative to solve problems or make decisions under pressure, as this is crucial for the role.
✨Familiarise Yourself with On-Board Services
Research Grand Central's on-board services, especially catering. Being knowledgeable about their offerings will show your genuine interest in the company and help you answer questions more effectively during the interview.
