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- Tasks: Deliver excellent customer service and manage on-board catering for train passengers.
- Company: Join Grand Central, a community-focused train operator connecting Yorkshire and London.
- Benefits: Enjoy free travel for you and your family, plus a contributory pension scheme.
- Other info: Flexible shifts available, with excellent training and career development opportunities.
- Why this job: Experience a dynamic role with diverse interactions and no two days the same.
- Qualifications: Strong customer service skills and ability to work under pressure.
The predicted salary is between 21840 - 26071 £ per year.
Join the Grand Central Team as a Customer Service Assistant.
Location: Bradford
Salary: £21,840 - £26,071
Vacancies: Please note this is for a talent pool vacancy for when positions become available in the future.
About Us: We are an open-access train operator linking the North East and West Yorkshire with London. Our only loyalty is to our customers, and we aim to provide the best journey possible. We have been connecting London Kings Cross, Yorkshire, and the North East since our inception, calling at smaller stations and actively engaging in the local community through various social responsibility programmes.
The Role: To be successful in this role, you will need to have a passion for customer service, be able to use your initiative, and adapt to changing scenarios day to day. This position covers a variety of shifts across a 7-day period, so flexibility is essential.
What will I be doing as a Customer Service Assistant?
- Deliver an excellent customer experience in all areas on-train for both our First and Standard Class passengers.
- Provision and management of on-board catering retail.
- Undertake all associated stock, storage, and waste management requirements.
- Ensure personal safety and that of others at all times.
This role will suit someone who loves interacting with a variety of different people daily and thrives on the challenges of unexpected events.
What will I need to be successful as a Customer Service Assistant?
Essential:- Strong customer service skills
- Ability to work safely under pressure
- Ability to use your initiative
- Great communication skills
- Ability to work as part of a team
- Confident and able to make decisions
- Ability to pass a rail safety medical including drug and alcohol testing
- Basic food hygiene certification
This role is subject to a telephone medical if successful and must meet industry medical requirements.
Grand Central Benefits:
- Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life
- Unlimited Free Travel for you and your immediate family on all Grand Central services.
- Concessionary travel on other Arriva Trains UK franchises.
- Employee Assistance Programme provided by Health Assured: free, confidential 24-hour telephone counselling and information services.
Benefits available upon completion of probation period (3-6 months).
Customer Service Assistant in Aberford employer: Grand Central Railway Company Limited
Contact Detail:
Grand Central Railway Company Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Aberford
✨Tip Number 1
Get to know the company! Research Grand Central and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you when positions open up. Plus, it’s a great way to get a feel for the company culture.
✨Tip Number 3
Practice makes perfect! Prepare for common customer service scenarios you might face as a Customer Service Assistant. Think about how you'd handle difficult customers or unexpected situations – this will boost your confidence during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on our talent pool vacancies – you never know when the perfect opportunity will pop up!
We think you need these skills to ace Customer Service Assistant in Aberford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share any relevant experiences where you’ve gone above and beyond to help someone, as this will resonate with us at Grand Central.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and focus on what makes you a great fit for the role.
Tailor Your Application: Make sure to customise your application for the Customer Service Assistant role. Highlight specific skills from the job description, like teamwork and communication, to show us you’re the perfect match for our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll be in the best position for future opportunities with us at Grand Central.
How to prepare for a job interview at Grand Central Railway Company Limited
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or provided excellent service in the past. This will show that you understand the importance of customer satisfaction, which is key for a role like this.
✨Show Your Flexibility
Since the role requires working various shifts across a 7-day period, be prepared to discuss your availability and willingness to adapt. Highlight any previous experiences where you successfully managed changing schedules or unexpected challenges.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, demonstrating your ability to engage with different people.
✨Demonstrate Initiative
Think of examples where you've taken the initiative in past roles. Whether it was suggesting improvements or stepping up during busy times, showing that you can think on your feet and act decisively will impress the interviewers and align with their need for someone who can adapt to changing scenarios.