Customer Service Assistant (Bradford)

Join the Grand Central Team as a Customer Service Assistant!

Location: Bradford

Salary: £24,479 rising to £28,332 upon completion of training

Vacancies: This is for a talent pool vacancy for when positions become available in the future.

About Us: We are an open-access train operator linking the North East and West Yorkshire with London. We aim to give you the best journey possible and have been connecting London Kings Cross, Yorkshire and the North East since 2007. We actively engage in the local community through various social responsibility programs.

The Role: To be successful in this role, you will need to have a passion for customer service, be able to use your initiative, and adapt to changing scenarios day to day. In return, we promise you an exciting role where no two days are the same, excellent training & support through the onboarding process, and further career opportunities for the right candidate. Grand Central runs services from 6am to 11pm, 7 days a week, so an ability to work a variety of shifts across all seven days is crucial.

What will I be doing as a Customer Service Assistant?

• Support the Senior Conductor in all customer service requirements with an emphasis on the provision of catering services.
• Deliver an excellent customer experience in all areas on-train for both our First and Standard Class passengers.
• Provision and management of on-board catering retail.
• Undertake all associated stock, storage and waste management requirements.
• Ensure personal safety and that of others at all times.

This role will suit someone who loves interacting with a variety of different people on a day-to-day basis and thrives on the challenges of unexpected events.

What will I need to be successful as a Customer Service Assistant?

Essential:

• Strong customer service skills
• Ability to work safely under pressure
• Be able to use your initiative
• Great communication skills
• Be able to work as part of a team but also comfortable working alone
• Confident and able to make decisions
• Be able to pass a rail safety medical including drug and alcohol testing
• Able to work a variety of shifts across a 7 day rota

Desirable:

• Basic food hygiene certification

This role is subject to a telephone medical if successful and must meet industry medical requirements.

Grand Central Benefits:

• Contributory Pension Scheme: Arriva Workplace Pension Plan (AWPP) provided by Standard Life
• Unlimited Free Travel for you and your immediate family on all Grand Central services
• Employee Assistance Programme provided by Health Assured: free, confidential 24-hour telephone counselling and information services.
• Benefits available upon completion of probation period (3-6 months): Friends & Family Passes pro-rata allocation of return standard class journeys (terms & conditions apply)
• Company Medical Insurance provided by AXA PPP Healthcare (taxable benefit)
• Company Wellness Package (including dental/optical treatment) provided by WPA (taxable benefit)
• Child Care Vouchers Scheme
• Cycle to Work Scheme
• Arriva Village employee rewards and benefits scheme

At Arriva, we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy.