At a Glance
- Tasks: Welcome guests and ensure their experience is smooth and enjoyable.
- Company: Grosvenor Cafe, a vibrant venue in Glasgow's West End.
- Benefits: Keep 100% of tips, flexible hours, discounts, and career development.
- Other info: Join a supportive team with opportunities for growth and fun perks.
- Why this job: Be the face of a buzzing venue and create memorable experiences.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
About us: Grosvenor Cafe is in the Heart of Ashton Lane in Glasgow's West End. Housed in the former Grosvenor Cinema on Ashton Lane, The Grosvenor Café is a venue that buzzes from brunch ‘til bedtime.
The Role: As a Venue Host at The Grosvenor Cafe, you’ll be the face of our place — welcoming guests with warmth and professionalism and ensuring every detail of their experience runs smoothly from start to finish. Whether it's a private event, dinner or drinks, you will take full responsibility for the welcome and reception duties, liaising with organisers and decor specialists, checking in on events and providing a friendly, responsive service throughout every guest's visit. You’ll also ensure the venue is set up to the highest standards, assist with opening and closing procedures, conduct regular checks for cleanliness and readiness, and prepare pre-orders, as well as confidently upsell packages to existing bookings as well as walk-in guests.
Key Responsibilities:
- Great Guest Service – You make guests feel welcome from the moment they arrive, creating a positive and lasting impression.
- A Service Superstar – You check in with guests throughout their event to ensure everything is running smoothly and adjust as needed.
- A Team Player – You collaborate with colleagues across departments to ensure events are seamless and stress-free.
- Able to manage workload professionally – You stay calm and proactive when things get busy, responding to requests with professionalism and speed.
- A Polished Professional – You take pride in your appearance, presentation, and communication with guests and team members.
- Proactive & Organised – You plan ahead, manage time well, and focus on the details that ensure great service and smooth operations.
- Sales and Upselling focus - You will be confident preparing and upselling drinks packages.
What We Offer:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Head Office Development Days.
- Refer a Friend Scheme.
Next Steps: If you think the Venue Host role is for you, apply now and one of our friendly team will be in touch.
Venue Host in Edinburgh employer: Grand Café
At Grosvenor Cafe, located in the vibrant West End of Glasgow, we pride ourselves on creating a welcoming and dynamic work environment for our Venue Hosts. With a focus on employee wellbeing, we offer benefits such as 100% of tips earned, flexible working opportunities, and career development through our Scotsman Steps training programme. Join us to be part of a team that values professionalism, collaboration, and exceptional guest service in a lively setting.
StudySmarter Expert Advice🤫
We think this is how you could land Venue Host in Edinburgh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Grand Café. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Grand Café
Don't be shy about reaching out to Grand Café directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Venue Host in Edinburgh
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Grand Café and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Grand Café
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
