At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for guests at the Grand Café.
- Company: Join the vibrant team at The Scotsman Hotel in Edinburgh.
- Benefits: Enjoy flexible hours, discounts, staff meals, and career development opportunities.
- Other info: Perfect for those who thrive in fast-paced environments and love working with people.
- Why this job: Be part of a passionate team in a beautiful historic setting.
- Qualifications: Previous hospitality experience is a plus; a positive attitude is essential.
Location: Grand Café, Scotsman Hotel, Edinburgh
Job Type: Full-Time / Part-Time
We are looking for an enthusiastic, friendly, and passionate Team Member to join the team at Grand Café, The Scotsman Hotel, Edinburgh. You will play an important role in delivering warm, professional, and memorable experiences for every guest. Working as part of the Front of House team, you will support the day-to-day operation of the Grand Café, maintaining high standards of guest service, food and beverage quality, presentation, cleanliness, and hospitality. You will contribute to maintaining the standards required to operate at 1 Rosette level, while supporting the team's ambition to achieve the standards required for a second Rosette. This is an exciting opportunity for someone who is passionate about hospitality, takes pride in delivering excellent service, and is keen to develop their skills and career within a leading Edinburgh hotel.
Key Responsibilities
- Deliver friendly, professional, and attentive service to every guest.
- Support the smooth day to day operation of the Grand Café.
- Maintain high standards of service, food and beverage quality, presentation, and cleanliness.
- Work closely with colleagues and communicate effectively with the kitchen and wider hotel team.
- Develop a strong knowledge of the menu and confidently assist guests with their choices.
- Respond professionally to guest requests, feedback, and concerns.
- Follow all food safety, health and safety, and company procedures.
- Assist with opening and closing duties, stock control, and maintaining clean and organised service areas.
- Support the team during busy services, events, and other operational requirements.
- Attend training and continuously develop food, beverage, and service knowledge.
- Maintain the professional standards and presentation expected at The Scotsman Hotel.
Skills & Experience
- Previous hospitality, restaurant, café, or hotel experience is desirable.
- A genuine passion for hospitality and excellent guest service.
- Friendly, professional, and positive approach.
- Strong communication and teamwork skills.
- Good attention to detail and high standards of presentation.
- Ability to remain calm and professional during busy periods.
- Willingness to learn, develop, and take on new responsibilities.
- Good understanding of food hygiene and health and safety, or willingness to undertake training.
- Flexible approach to working hours, including evenings, weekends, and busy periods.
About Us
Located within the iconic Scotsman Hotel in the heart of Edinburgh, The Grand Café is a vibrant dining destination where timeless elegance meets contemporary hospitality. From relaxed breakfasts and leisurely lunches to afternoon tea, evening dining, and handcrafted cocktails, we pride ourselves on delivering exceptional food, drinks, and service in a beautiful historic setting. At The Grand Café, our team is at the heart of everything we do. We are passionate about creating memorable experiences for every guest through warm hospitality, attention to detail, and genuine care. If you're enthusiastic, personable, and enjoy working in a fast-paced environment, we'd love to welcome you to our team.
What is in it for you?
- You will have access to the following benefits that include:
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Staff meals on duty.
- Hotel and Apartment discounts.
- Access to cashback and discounted vouchers.
- Flexible working opportunities.
- Career development through our internal training programme.
- Refer a Friend Scheme.
Food and Beverage Team Member in Edinburgh employer: Grand Cafe
The Scotsman Group is an exceptional employer, offering a vibrant work culture within Scotland's largest hospitality group. With over 40 venues, employees benefit from flexible working opportunities, comprehensive training programmes for career development, and unique perks like 100% of tips earned and discounts across all venues, making it a rewarding place to grow and thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Team Member in Edinburgh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Grand Cafe. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Grand Cafe
Don't be shy about reaching out to Grand Cafe directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Grand Cafe and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Grand Cafe
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
