At a Glance
- Tasks: Deliver top-notch customer service and support the team in a lively hospitality environment.
- Company: Scotland’s largest and most diverse hospitality group with over 40 venues.
- Benefits: Keep 100% of tips, flexible hours, discounts, and career development opportunities.
- Other info: Flexible shifts, staff meals, and a supportive training programme for your growth.
- Why this job: Join a fun team, meet new people, and enjoy a vibrant work atmosphere.
- Qualifications: Experience in hospitality and a passion for teamwork in a social setting.
The predicted salary is between 20000 - 25000 € per year.
About Us: The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.
The Role: As a member of the floor team, your role will include:
- Providing consistently excellent customer service.
- Involvement in all aspects of service; setting-up, serving customers, liaising with kitchen staff and cleaning down after service.
- Promoting sales to ensure customer spend is maximised.
The Person: The ideal candidate will have:
- Experience in a similar role.
- A great personality and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
What We Offer: As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
- Refer a Friend Scheme.
The Process: If you think this is the role for you then apply now and one of our friendly team will be in touch.
Floor Staff in Edinburgh employer: Grand Café
The Scotsman Group is an exceptional employer, offering a vibrant work culture within Scotland's largest hospitality group. With over 40 venues, employees benefit from flexible working opportunities, comprehensive training programmes for career development, and unique perks such as 100% of tips earned and discounts across all venues. Join us to be part of a dynamic team that values your contributions and supports your growth in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Staff in Edinburgh
✨Tip Number 1
Get to know the venue before your interview! Pop in for a drink or a bite to eat, and observe how the floor staff interact with customers. This will give you a feel for the atmosphere and help you tailor your approach during the interview.
✨Tip Number 2
Show off your personality! When you’re chatting with the team during the interview, let your enthusiasm shine through. Remember, they’re looking for someone who fits into their social environment, so be yourself and have fun with it!
✨Tip Number 3
Be ready to discuss your previous experience in customer service. Think of specific examples where you went above and beyond for a customer. This will demonstrate your commitment to providing excellent service, which is key for the Floor Staff role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the perks and benefits we offer, which can help you stand out as a candidate.
We think you need these skills to ace Floor Staff in Edinburgh
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your personality and enthusiasm for working in a social environment. A great vibe can really set you apart from the rest.
Tailor Your Experience:When you're filling out your application, highlight any relevant experience you have in hospitality. We love seeing how your past roles have prepared you for being part of our floor team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without any fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Grand Café
✨Know the Venue
Before your interview, take some time to research The Scotsman Group and its various venues. Familiarise yourself with their offerings, atmosphere, and customer service style. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Show Off Your Personality
As a floor staff member, having a great personality is key! During the interview, let your enthusiasm shine through. Share examples of how you've provided excellent customer service in the past and how you enjoy working in a team. A positive attitude can go a long way!
✨Prepare for Shift Availability Questions
Since the role requires flexibility with shifts, be ready to discuss your availability openly. Think about your schedule and be honest about when you can work, including evenings and weekends. This shows that you're committed and ready to meet the business needs.
✨Ask About Career Development
The Scotsman Group offers career development opportunities through their Scotsman Steps training programme. Prepare some questions about this during your interview. It demonstrates your ambition and interest in growing within the company, which they will appreciate!
