At a Glance
- Tasks: Support clients by managing deposit transfers and ensuring smooth onboarding processes.
- Company: Join TDS, a leading tenancy deposit scheme provider with a collaborative culture.
- Benefits: Enjoy 33 days holiday, private healthcare, and a birthday day off!
- Other info: Hybrid working model with opportunities for career growth and development.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Proficient in MS Office, especially Excel, with strong communication and problem-solving skills.
The predicted salary is between 29075 - 29075 £ per year.
We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.
We have an opportunity within our Onboarding team to join them as a Client Support Administrator. This is a 6-month fixed-term contract that will be based in our TDS office in Hemel Hempstead and will follow our hybrid working policy of a minimum of 3 days in the office per week. The salary for this position is £29,075 per annum.
Some of the key responsibilities include:
- Collaborate with internal teams to complete activities successfully.
- Facilitating the smooth transfer of deposits into TDS, working directly with the customer whilst coordinating any necessary data transfer requests and being their central contact during the transition.
- Completing imports of data within the required timeframes whilst maintaining accuracy.
- Liaise with alternative deposit protection providers to clarify any data discrepancies.
- Provide after-care transferring customers, assist with discrepancies in data and updates as required, ensuring they can register and protect new deposits as required.
To be considered for this opportunity you must:
- Be proficient in MS Office, particularly skilled in Excel and with a working knowledge of CRM platforms (e.g. Salesforce).
- Be able to analyse large quantities of information in electronic format.
- Demonstrate a customer-oriented, problem-solving attitude with excellent communication skills.
- Have a proven track record of meeting set deadlines with a high level of accuracy and attention to detail.
- Must be able to handle a range of different tasks simultaneously and prioritise a heavy workload.
TDS offers a plethora of benefits inclusive of:
- 33 days holiday including bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
- Plus many more!
TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society.
Client Support Administrator in Watford employer: Grand Arcade
At TDS, we pride ourselves on being a collaborative and forward-thinking employer, dedicated to making a meaningful impact in the tenancy deposit sector. Our Hemel Hempstead office offers a supportive work culture with a strong emphasis on employee well-being, including 33 days of holiday, private healthcare, and opportunities for professional growth. Join us to be part of a team that values its people and fosters an inclusive environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Administrator in Watford
✨Tip Number 1
Network like a pro! Reach out to current employees at TDS on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching TDS and its services. Show us that you understand our mission and values, and be ready to discuss how your skills can contribute to our collaborative culture.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. We love candidates who can demonstrate a customer-oriented approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Client Support Administrator in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Support Administrator role. Highlight your experience with MS Office, especially Excel, and any CRM platforms you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your customer-oriented attitude and problem-solving skills. Let us know why you're excited about joining TDS and how you can contribute to our team.
Showcase Your Attention to Detail:In this role, accuracy is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Grand Arcade
✨Know Your Stuff
Make sure you understand TDS and its role in tenancy deposit schemes. Familiarise yourself with their services, especially the onboarding process and how they handle customer data. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Skills
Since the role requires proficiency in MS Office and CRM platforms, be ready to discuss your experience with these tools. Bring examples of how you've used Excel for data analysis or managed customer relationships using a CRM. This will demonstrate your capability to handle the tasks required.
✨Be Customer-Focused
TDS values a customer-oriented attitude, so prepare to share examples of how you've successfully resolved customer issues in the past. Highlight your problem-solving skills and how you maintain communication during challenging situations to ensure customer satisfaction.
✨Time Management is Key
The ability to manage multiple tasks and meet deadlines is crucial for this role. Be prepared to discuss how you prioritise your workload and any strategies you use to stay organised. This will reassure them that you can handle the demands of the position effectively.
