At a Glance
- Tasks: Support local authorities by managing unpaid council tax and business rates.
- Company: Join a leading enforcement agency with a commitment to community support.
- Benefits: Enjoy a competitive salary, company van, health cash-back plan, and 25 days holiday.
- Other info: Flexible working hours and excellent long-term career development opportunities.
- Why this job: Kickstart your career with full training and a recognised qualification in enforcement.
- Qualifications: No prior experience needed; just bring your resilience and communication skills.
The predicted salary is between 45000 - 60000 £ per year.
OTE: £45,000 - £60,000 per year
Job Type: Full-time, permanent
Training: 12-week programme with City & Guilds Taking Control of Goods Certification
Benefits: Company van, fuel card, work phone, 25 days holiday plus bank holidays, pension, health cash‑back plan and staff discounts.
Are you from an emergency services, ex‑military, prison service, custody, security, field operations or public‑facing compliance background and looking for a new career? Our client is recruiting Trainee Enforcement Agents through its Academy. This is an excellent opportunity to transfer your resilience, communication skills and judgement into a structured enforcement career, with full training, a recognised qualification and long‑term development. You do not need previous enforcement experience. We are looking for people who can stay calm under pressure, communicate professionally, follow process, make fair decisions and handle sensitive situations with integrity.
Whats in it for you?
- OTE of £45,000 - £60,000 per year
- Uncapped commission once training is completed
- Full 12-week training programme
- City & Guilds Taking Control of Goods Certification
- Company van
- Fuel card
- Work phone
- 25 days annual leave plus bank holidays
- Pension scheme
- Health cash‑back plan
- Enhanced family benefits
- Staff discounts across shopping, travel, leisure and wellbeing
- Long‑term career development within enforcement and field operations
The role:
As a Trainee Enforcement Agent, you will support local authorities and communities by working with residents and business owners to bring unpaid council tax or business rates up to date. This is a responsible, field‑based role where you will make in‑person visits, manage a varied caseload and deal with a wide range of people and circumstances. Some situations will be sensitive or challenging, so you will need confidence, empathy, resilience and strong judgement. You will be fully supported through a structured 12‑week training programme, helping you gain your City & Guilds Taking Control of Goods Certification and develop a respected professional pathway in enforcement.
What you'll be doing:
- Carrying out enforcement activity, including executing Liability Orders
- Making in‑person visits to residents and businesses
- Assessing individual circumstances and securing payments or recovering goods where required
- Managing a varied caseload, including persistent evasion and high‑priority cases
- Using investigative skills to locate individuals and gather relevant information
- Identifying non‑compliance or evasion tactics and responding with evidence‑led solutions
- Handling sensitive conversations, including with vulnerable people, using empathy and professionalism
- Maintaining accurate records, managing payments and following legal, regulatory and operational requirements
- Working flexibly, including early mornings, some evenings and occasional weekends
- Travelling as required, with some overnight stays where necessary
Why your background could be a strong fit:
This role could suit people from the police, prison service, armed forces, fire service, ambulance service, custody, security, field compliance, local authority enforcement, public‑facing operations or similar backgrounds. You may already be used to:
- Managing conflict calmly and professionally
- Speaking with people in stressful or sensitive situations
- Following legislation, policy and clear procedures
- Working independently and taking ownership
- Assessing risk, vulnerability and personal safety
- Remaining calm when challenged
- Keeping accurate records and evidence
- Making fair, practical decisions under pressure
- Representing an organisation professionally in the community
These skills are highly transferable into a career as an Enforcement Agent.
What we're looking for:
- Clear, confident and professional communicators
- Resilient, persistent and able to stay motivated through challenging cases
- Calm under pressure and able to manage conflict appropriately
- Fair, empathetic and able to assess individual circumstances professionally
- Outcome‑focused and motivated to achieve personal and business targets
- Organised and able to manage a caseload independently
- Digitally capable, with the ability to retrieve, analyse and interpret information
- Comfortable learning and applying policy, procedure and legislation accurately
- Reliable, accountable and committed to high standards
Essential requirements:
- Full UK driving licence
- At least 12 months driving experience
- No more than 6 points on your licence
- Able to pass Disclosure and Barring Service checks
- Able to pass a County Court Judgment check
- Flexible approach to working hours, including early mornings, some evenings and occasional weekends
This is a strong opportunity for someone looking to build a long‑term career in enforcement, with full training, recognised certification, a company van and strong earning potential.
Salary: GBP 45000 - 60000 per year
Trainee Enforcement Officer in Warrington employer: Grand Arcade
Join a dynamic team as a Trainee Enforcement Officer, where your skills from emergency services or public-facing roles will be valued and developed. With a comprehensive 12-week training programme leading to a recognised qualification, you will enjoy a supportive work culture that prioritises employee growth, alongside competitive benefits such as a company van, generous holiday allowance, and uncapped commission potential. This role offers a meaningful opportunity to make a positive impact in local communities while building a rewarding career in enforcement.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Enforcement Officer in Warrington
✨Tip Number 1
Network like a pro! Reach out to your contacts in emergency services or public-facing roles. They might know about openings or can give you a heads-up on what to expect in the interview.
✨Tip Number 2
Practice makes perfect! Role-play common interview scenarios with a friend or family member. This will help you stay calm under pressure and communicate your skills effectively.
✨Tip Number 3
Showcase your transferable skills! Highlight your experience in managing conflict, assessing risk, and making fair decisions. These are key traits for a Trainee Enforcement Officer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Trainee Enforcement Officer in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Trainee Enforcement Officer role. Highlight any relevant background, especially in emergency services or public-facing roles, to show us you're a great fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in this role and how your past experiences have prepared you for the challenges of being an Enforcement Agent. Keep it professional but let your personality come through!
Showcase Your Skills:We want to see your communication skills and resilience in action. Use specific examples from your past work where you've handled sensitive situations or managed conflict effectively. This will help us understand how you can thrive in this role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and ready to take the next step in your career!
How to prepare for a job interview at Grand Arcade
✨Know Your Background
Make sure you can clearly articulate how your previous experience in emergency services, military, or public-facing roles has prepared you for the Trainee Enforcement Officer position. Highlight specific situations where you've managed conflict or handled sensitive conversations.
✨Demonstrate Empathy and Professionalism
During the interview, be ready to discuss how you would approach sensitive situations with empathy. Use examples from your past where you've had to assess individual circumstances and make fair decisions under pressure.
✨Familiarise Yourself with Relevant Legislation
Brush up on any relevant laws or regulations that pertain to enforcement. Showing that you understand the legal framework will demonstrate your commitment to following procedures and making informed decisions.
✨Showcase Your Communication Skills
Practice clear and confident communication. You might be asked to role-play a scenario where you need to communicate with a resident or business owner. Be prepared to showcase your ability to remain calm and professional, even in challenging situations.
