At a Glance
- Tasks: Be the voice of RMG, helping customers with their property queries via phone, email, and chat.
- Company: Join one of the UK's largest and most respected property management companies.
- Benefits: Enjoy 27 days holiday, free parking, bonuses, and a comprehensive healthcare plan.
- Other info: Flexible shifts available in a diverse and inclusive workplace.
- Why this job: Make a real difference in customer experiences while developing your skills in a supportive environment.
- Qualifications: Great communication skills and a positive attitude; previous experience is a plus but not required.
The predicted salary is between 12 - 15 £ per hour.
Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 156,000 households across the UK.
About the Role
We are hiring Part‑Time Customer Service Advisors for our Customer Service Contact Centre in Northwich. As a Customer Service Advisor you will be the voice of RMG, building rapport with customers and answering a variety of queries relating to their properties and accounts. You will respond to inbound customer contacts via phone, email, WhatsApp or online chat, provide advice, guidance and solutions, and accurately record all transactions in Salesforce. You will also support other areas of the business with various projects.
Responsibilities
- Respond to inbound customer contacts (phone, email, WhatsApp, chat) providing advice and solutions.
- Accurately record all customer interactions and transactions in Salesforce.
- Process documentation resulting from customer contacts and pass information to colleagues for action.
- Support other business areas with projects as required.
Hours
Our Customer Service Centre is a 24/7 operation. Shift windows are between 8 am and 8 pm, seven days a week. You will work a minimum of 22 hours per week, with flexible shift patterns discussed during interview.
Qualifications / Desired Skills
- First‑class customer service skills.
- Excellent written and verbal communication.
- Ability to follow instructions quickly and accurately, and ask for clarification when needed.
- Good organisational skills and ability to meet deadlines.
- Positive attitude and self‑motivation.
- Previous customer service experience beneficial but not essential.
Benefits
- 27 days holiday plus Bank Holidays.
- Free onsite parking.
- Potential to earn bonus.
- Reward and recognition scheme for exceptional customer service.
- Career development and opportunities to progress.
- Free healthcare cashback plan, 24/7 remote GP services, mental health and financial support.
- Access to discounts and savings schemes (smart tech, cycle‑to‑work, etc.).
- Comprehensive induction and training.
Additional Information
We are committed to diversity and inclusion. Applicants who are disabled, neurodiverse, or have served in the Armed Forces will be offered a guaranteed interview if they meet the essential criteria. We provide reasonable adjustments to support your application and interview experience.
Salary: £12–£15 per hour.
Customer Service Advisor in Warrington employer: Grand Arcade
RMG is an exceptional employer, offering a supportive and inclusive work environment for Customer Service Advisors in Northwich. With flexible shift patterns, comprehensive training, and a commitment to employee growth, you will have the opportunity to thrive while enjoying generous benefits such as 27 days of holiday, a healthcare cashback plan, and a rewarding recognition scheme. Join us to be part of a respected company that values your contributions and fosters career development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on RMG and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when answering queries during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. This is key for a Customer Service Advisor role, so let your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the RMG family right from the start!
We think you need these skills to ace Customer Service Advisor in Warrington
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've built rapport with customers and solved their queries, so share specific examples that showcase your skills!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Remember, good communication is key in this role!
Tailor Your Application:Take a moment to tailor your application to the job description. Mention how your skills align with the responsibilities listed, especially your ability to handle various customer contact methods like phone, email, and chat.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Grand Arcade
✨Know the Company Inside Out
Before your interview, take some time to research RMG and its values. Understand their approach to customer service and how they manage their extensive property portfolio. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer queries in the past, whether through phone, email, or chat.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to resolve issues for customers. Be ready to discuss these during your interview. Highlight your ability to stay calm under pressure and how you can provide effective solutions, as this is crucial for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the company culture. This not only shows your interest but also helps you determine if RMG is the right fit for you.
