At a Glance
- Tasks: Provide first contact support for parents and professionals on the SEND process.
- Company: Family Action, dedicated to supporting families in need.
- Benefits: Flexible working hours, annual leave, and matched pension contributions.
- Other info: Part-time role with training opportunities and a supportive environment.
- Why this job: Make a real difference in the lives of families while developing your skills.
- Qualifications: Strong communication skills and commitment to confidentiality required.
The predicted salary is between 15000 - 20000 £ per year.
Webrecruit for Family Action is looking for a Triage and Information Officer to provide first contact support for parents and professionals seeking advice on the SEND process. The role is part-time, requiring 15 hours weekly, and involves managing communication channels effectively. This position demands strong communication skills and a commitment to confidentiality. Successful candidates will complete Level 1 IPSEA legal training within three months.
Benefits include:
- Annual leave
- Matched pension contributions
- Flexible working arrangements
Salary: GBP 15,000 - 20,000 per year
Triage and Information Officer employer: Grand Arcade
Family Action is an exceptional employer that prioritises the well-being and professional development of its staff. With a strong commitment to flexible working arrangements, employees enjoy a supportive work culture that fosters growth through training opportunities like the Level 1 IPSEA legal training. Located in a community-focused environment, Family Action offers meaningful work that directly impacts families and professionals navigating the SEND process.
StudySmarter Expert Advice🤫
We think this is how you could land Triage and Information Officer
✨Tip Number 1
Make sure you research Family Action and the SEND process before your interview. Knowing their mission and how they support parents and professionals will show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about first contact support, being able to convey information clearly and empathetically is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Don’t forget to highlight your commitment to confidentiality during the interview. Share examples from your past experiences where you’ve handled sensitive information responsibly.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, and applying directly helps us keep track of everything. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Triage and Information Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Triage and Information Officer role. We want to see how you can effectively manage communication channels and support parents and professionals in the SEND process.
Showcase Your Communication Skills:Since strong communication is key for this position, use your written application to demonstrate your ability to convey information clearly and concisely. We love seeing examples of how you've successfully communicated in previous roles!
Emphasise Confidentiality:This role requires a commitment to confidentiality, so be sure to mention any relevant experience you have in handling sensitive information. We appreciate candidates who understand the importance of trust in communication.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Grand Arcade
✨Know Your SEND Stuff
Make sure you brush up on the Special Educational Needs and Disabilities (SEND) process before your interview. Familiarise yourself with common challenges parents face and how to provide effective support. This will show that you're not just interested in the role, but that you genuinely understand the needs of those you’ll be helping.
✨Communication is Key
Since this role involves managing communication channels, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member where you can focus on explaining complex information simply. This will help you demonstrate your strong communication skills during the actual interview.
✨Confidentiality Matters
Be prepared to discuss how you would handle sensitive information. Think of examples from your past experiences where you maintained confidentiality and built trust. This will reassure the interviewers that you take privacy seriously, which is crucial for this position.
✨Flexibility and Commitment
Highlight your ability to work flexibly and your commitment to completing the Level 1 IPSEA legal training. Share any previous experiences where you adapted to changing circumstances or took the initiative to learn something new. This will show that you’re ready to hit the ground running in this part-time role.
