At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and team performance.
- Company: Historic Imperial Hotel in beautiful Tenby, Pembrokeshire.
- Benefits: Competitive salary, colleague discounts, meals on duty, and wellness support.
- Other info: Join a supportive team with opportunities for personal growth and recognition.
- Why this job: Make a real impact on guest experiences while advancing your career in hospitality.
- Qualifications: 3 years of hotel management experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Operations Manager will support the General Manager in the successful running of the business with a focus on the day-to-day operation of the hotel. The Operations Manager will lead the team to ensure that all standards are maintained, colleagues are trained and work safely and effectively at all times, whilst delivering exceptional customer service and creating memorable experiences. The role requires excellent organisation, communication, problem-solving skills and adaptability. An eye for detail and for delivering memorable guest experiences makes this a role with real impact on guest experience. This is a hands-on role for someone who can lead a team to strive for excellence.
The Operations Manager will be an experienced Head of Department or Senior Supervisor seeking the next step in their career. With the support of a supportive General Manager and personal drive, we will help you grow and develop. The role reports to the General Manager and is ideal for someone with strong demonstrable experience in hotel operations. It is a perfect opportunity for someone looking to take the next step in their career.
The Operations Manager is responsible for supporting the General Manager in overseeing the daily operations of the hotel, ensuring a smooth guest experience, and maintaining the hotel's high standards of service. This role includes assisting with colleague management, guest relations, and operational efficiency while promoting a positive and welcoming atmosphere. The Operations Manager will step in for the Hotel Manager when needed and help with the implementation of hotel policies, procedures, and business goals.
Experience & Qualifications
- Excellent communication skills and professional manner.
- Strong organisational skills, strong numeric skills, and a good understanding of figures.
- Excellent attention to detail.
- Self-motivated and proactive approach.
- Professional manner and appearance.
- Strong demonstrable experience in a management position in a hotel, having been accountable for relevant aspects of the business.
Benefits
- £30 BB per night colleague rate
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards
- Discounts from retail and dining partners
- Employee Assistance Programme and same-day online GP appointments
- Quarterly Shining Star recognition
- Annual colleague celebrations
Salary: GBP 30,000 - 40,000 per year
Experience: 3 years required
Operations Manager in Tenby employer: Grand Arcade
Grand Arcade is an excellent employer that values flexibility and inclusivity, offering a unique opportunity for individuals to earn up to £700 per week from the comfort of their own homes. With no prior experience required, the company fosters a supportive work culture that encourages personal growth and development through engaging market research activities. Join us to be part of a dynamic team where your voice matters and your contributions are rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Tenby
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Grand Arcade. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Grand Arcade
Don't be shy about reaching out to Grand Arcade directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Tenby
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Grand Arcade and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Grand Arcade
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
