At a Glance
- Tasks: Support residents and ensure a safe, clean environment while conducting patrols and inspections.
- Company: Join Grand Union, a leader in community support with a focus on safety and well-being.
- Benefits: Enjoy 27 days holiday, free healthcare cashback, and a pension scheme matched up to 7%.
- Other info: Flexible shifts with training provided and opportunities for personal development.
- Why this job: Make a real difference in your community while gaining valuable experience and skills.
- Qualifications: Strong communication skills and a team player with attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking dedicated Community Support Staff to join our team at Grand Union (HA0). The CSS department is responsible for ensuring the development remains a safe, pleasant, and clean environment for all residents. This role involves supporting residents, the Concierge, and the management team to ensure smooth operations in accordance with company procedures and industry best practices. Training will be provided.
What Hours/rota will I be working? 4 shifts on, 4 shifts off from 12 PM to 12 AM.
Main Duties
- Conduct patrol inspections of buildings, car parks, and external routes.
- Record patrols using the Site pro app and report findings to the Duty Manager / Development Manager.
- Complete patrol inspection reports and address urgent issues immediately.
- Respond to noise complaints and investigate short-let properties online.
- Maintain cleanliness by picking up large litter during patrols.
- Issue letters to apartments regarding lease contraventions (e.g., washing on balconies, door mats in communal areas).
- Answer phone calls and emails professionally.
- Assist Concierge when necessary.
- Remove dogs and stop ball games in podiums, playgrounds, and parks.
- Post letters, notices, updates, fines, and newsletters in communal areas.
- Deal with unauthorized learner drivers on the development.
- Place and remove traffic bollards/cones as instructed.
- Inspect and report stains and damages in communal areas.
- Change bin bags and pick up litter during silent hours.
- Monitor and report non-permitted vehicles in undercroft car parks.
- Reset emergency door/gate release buttons and investigate fire alarms.
- Monitor commercial bin usage/misuse.
- Provide support during events (e.g., Concert in the park).
- Aid and support emergency services when required.
Essential Criteria
- Strong communication skills.
- Ability to work independently and as part of a team.
- Attention to detail and problem-solving skills.
- Professional demeanour and customer service orientation.
- Flexibility to work shifts and respond to urgent issues.
- Competent IT skills with working knowledge of Microsoft office products.
What does RMG have to offer you? You’ll not only be joining a thriving market leader, you’ll also receive a superb benefits package, including:
- 27 days' holiday plus Bank Holidays.
- Option to buy or sell annual leave.
- Free Healthcare Cashback Plan, plus 24/7 access to remote GP services.
- Pension scheme matched up to 7% and Life Assurance.
- Training and development opportunities.
- Access to Our Place Rewards, offering shopping discounts, vouchers and cashback.
Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities. We are committed to creating a supportive and inclusive recruitment process. If you require reasonable adjustments or have eligibility for disability, neurodiversity, or Armed Forces guarantee interview, please indicate this in your application.
Salary: GBP 30,000 – 40,000 per year
Community Support Staff in Telford employer: Grand Arcade
At Grand Union, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises the well-being of our Community Support Staff. With a comprehensive benefits package including generous holiday allowances, healthcare support, and robust training opportunities, we empower our employees to grow and thrive in their roles while contributing to the safety and satisfaction of our residents. Join us in creating a vibrant community where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Community Support Staff in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Grand Union. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Community Support Staff, especially your communication and problem-solving abilities.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and presentable. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Community Support Staff in Telford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for community support shine through! We want to see how much you care about creating a safe and pleasant environment for residents.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our needs!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Community Support Staff role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position.
How to prepare for a job interview at Grand Arcade
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Community Support Staff member. Familiarise yourself with the main duties listed in the job description, such as conducting patrol inspections and responding to noise complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication skills are essential for this position, prepare examples from your past experiences where you've effectively communicated with residents or team members. Think about situations where you resolved conflicts or provided excellent customer service, as these will highlight your suitability for the role.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. For instance, think of a time when you had to address an urgent issue or maintain cleanliness in a difficult situation. This will showcase your attention to detail and problem-solving skills, which are crucial for ensuring a safe and pleasant environment for residents.
✨Prepare Questions for the Interviewers
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
