Tenancy Support Worker in Sunderland

At Places for People, we hire People, not numbers! If you like the sound of one of our jobs, please apply - you could be just who we're looking for! Experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

Please note: The weekly working pattern for this role is Monday to Friday 9-5 and we have 2 positions available for this role.

More about your role

In this role, you'll support customers with complex needs to sustain their tenancy and remain as independent as possible. You'll respond to referrals, address tenancy concerns, signpost customers to the right agencies and provide a mobile housing management service by visiting homes to ensure they are safe, secure and suitable. Working as part of the Intensive Housing Management Team, you'll manage your own caseload, carrying out assessments, signups and tenancy reviews, while responding to issues such as ASB and tenancy breaches. You'll work closely with external partners through multi-agency meetings, keep accurate records and support plans up to date, report safeguarding and property concerns, and contribute to key service targets including arrears, voids and lettings.

More about you

Eligibility criteria

• Social Housing experience within a customer facing role
• Valid UK driving licence and access to your own car

You will have experience working in supported or social housing and will be confident supporting customers with complex needs while helping them understand and manage their tenancy responsibilities. You'll be knowledgeable about tenancy management, safeguarding, and the regulatory requirements that underpin good housing practice, and you'll be comfortable working independently across multiple schemes.

Benefits

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.