At a Glance
- Tasks: Take orders, upsell products, and build customer relationships.
- Company: Join NAPA Auto Parts, a global leader in vehicle parts and tools.
- Benefits: Enjoy exclusive discounts, career progression, and performance bonuses.
- Other info: Access to health and financial tools, plus free pension advice.
- Why this job: Be part of a dynamic team making a real impact in the automotive industry.
- Qualifications: Must be organised, proactive, and possess great communication skills.
The predicted salary is between 25000 - 30000 £ per year.
About NAPA Auto Parts - Commercial
NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence. With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE‑matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial, serving CV repair centres, national retailers, and emergency service fleets.
Responsibilities
- Taking orders over the telephone and upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promoting offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
Qualifications
- Punctual, organised, and efficient while working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
Benefits and Perks
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Salary GBP 25000 - 30000 per year.
Equal Opportunity Statement
Alliance Automotive Group is an equal opportunities employer.
Parts Advisor in St Helens employer: Grand Arcade
NAPA Auto Parts - Commercial is an exceptional employer, offering a dynamic work environment where employees can thrive within a globally recognised brand. With a strong focus on career progression, bespoke training, and a supportive culture, team members enjoy exclusive discounts, performance-based bonuses, and access to health and financial tools, making it a rewarding place to build a career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in St Helens
✨Tip Number 1
Get to know the company inside out! Research NAPA Auto Parts and understand their products, values, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be taking orders and upselling, being clear and engaging is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NAPA team. Don’t miss out on this opportunity!
We think you need these skills to ace Parts Advisor in St Helens
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Advisor role. Highlight any relevant experience you have in customer service or sales, especially in the automotive industry. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and the company. Tell us why you're the perfect fit for NAPA Auto Parts and how you can contribute to our success.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the NAPA team!
How to prepare for a job interview at Grand Arcade
✨Know Your Parts
Familiarise yourself with the types of parts and tools NAPA Auto Parts offers. Being able to discuss specific products and their benefits will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Practice Your Communication Skills
Since the role involves taking orders and upselling, practice clear and confident communication. Role-play with a friend or family member to simulate customer interactions, focusing on empathy and professionalism.
✨Show Your Proactivity
Prepare examples of how you've taken initiative in previous roles. Whether it’s upselling or building customer relationships, demonstrating your proactive nature will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult customer or ensuring the right parts are ordered. Think through your responses ahead of time to showcase your problem-solving skills.
