At a Glance
- Tasks: Take orders, upsell products, and build customer relationships in a dynamic environment.
- Company: Join NAPA Auto Parts, a global leader in automotive parts and services.
- Benefits: Enjoy exclusive discounts, career progression, and a performance-based bonus.
- Other info: Access to health and financial tools, plus bespoke training opportunities.
- Why this job: Be part of a reputable brand while making a real impact in the automotive industry.
- Qualifications: Must be organised, proactive, and possess excellent communication skills.
The predicted salary is between 25000 - 30000 £ per year.
About NAPA Auto Parts - Commercial
NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence. With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE‑matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial, serving CV repair centres, national retailers, and emergency service fleets.
Responsibilities
- Taking orders over the telephone and upselling to increase invoice value.
- Outbound calling to raise customer awareness and achieve higher sales.
- Building long‑term rapport with local customers.
- Actively promoting offers, discounts and customer competitions.
- Limiting credits and returns by ordering and sending the right parts, first time.
Qualifications
- Punctual, organised, and efficient while working towards deadlines.
- Pro‑active and enthusiastic when speaking with customers.
- Able to demonstrate empathy towards customers.
- Professional and possess excellent communication skills.
Benefits and Perks
- An opportunity to join a global brand and market leader.
- Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
- Opportunities for career progression and bespoke training.
- Free pension advice from our standard pension provider.
- Free access to Health, Wellbeing and Financial tools.
- Potential to earn a performance based bonus, paid monthly.
- Discount on car parts.
Salary GBP 25000 - 30000 per year.
Equal Opportunity Statement Alliance Automotive Group is an equal opportunities employer.
Parts Advisor employer: Grand Arcade
NAPA Auto Parts - Commercial is an exceptional employer, offering a dynamic work environment where employees can thrive within a globally recognised brand. With a strong focus on employee growth through bespoke training and career progression opportunities, staff enjoy exclusive discounts, performance-based bonuses, and access to health and financial tools, all while contributing to a reputable company that values quality and service excellence in the commercial vehicle sector.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company! Research NAPA Auto Parts and understand their values, products, and customer base. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be taking orders and upselling, being clear and engaging is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the NAPA team. Don’t miss out!
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Parts Advisor role. Highlight any customer service experience and your ability to upsell, as these are key for us at NAPA Auto Parts.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show off your enthusiasm for the role and how you can contribute to our team. Don’t forget to mention your communication skills and how you build rapport with customers.
Showcase Your Organisational Skills:Being punctual and organised is crucial for this position. In your application, give examples of how you've managed deadlines or handled multiple tasks efficiently in the past. We love to see that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Grand Arcade
✨Know Your Parts
Familiarise yourself with the types of parts and tools NAPA Auto Parts offers, especially those relevant to commercial vehicles. This knowledge will not only impress your interviewers but also help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Practice Your Communication Skills
Since the role involves taking orders and upselling, practice clear and effective communication. Role-play common customer interactions with a friend or family member to refine your ability to engage customers and promote products naturally.
✨Show Your Proactivity
Prepare examples from your past experiences where you took the initiative to solve problems or improve sales. Highlighting your proactive nature will resonate well with the interviewers, as they value candidates who can drive results independently.
✨Build Rapport
Think about how you can build long-term relationships with customers. During the interview, share strategies you've used in the past to connect with clients, showing that you understand the importance of customer loyalty in this role.
