At a Glance
- Tasks: Lead the Voice AI team, write code, and set technical direction for innovative voice agents.
- Company: Join a forward-thinking tech company focused on cutting-edge Voice AI solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in the Voice AI space and lead a talented engineering team.
- Qualifications: 15 years of experience with a strong background in Voice AI and hands-on coding skills.
The predicted salary is between 80000 - 100000 £ per year.
The Voice AI Technical Lead is the senior engineering voice on our Voice AI programme – hands‑on, opinionated, and deep in the code. You’ll lead the engineering team that builds our voice agents, set the technical direction for how we build them, and raise the bar on engineering craft so the team can size features accurately and ship them faster. You’ll write code, review code, prototype new capabilities, and establish the patterns, frameworks and best practice that every future voice journey is built on. This is a role for a senior engineer who wants to lead from the front, not from a slide deck.
Responsibilities
- Lead the Voice AI engineering team as a hands‑on technical lead – setting direction, reviewing designs and code, pairing with engineers, and writing production code yourself.
- Drive accurate sizing and estimation by establishing the engineering building blocks, reference implementations and reusable components that let the team break new features down into well‑understood units of work.
- Raise the engineering bar across the team – introduce and enforce best practice for prompt engineering, evals, regression testing, latency budgeting, observability, CI/CD and release management for LLM‑driven systems – through code review, pairing, internal guilds, brown‑bags and written playbooks.
- Build the evaluation and test harness that every voice agent is measured against – automated scenario coverage, regression suites, latency and load testing, live call replay – so we know objectively whether each release is better than the last.
- Integrate voice agents cleanly with our contact‑centre platform, CRM, billing, knowledge and identity systems, and design the handoff patterns that let us escalate to a human agent with full context.
- Partner with Data Security, InfoSec and our governance forums to streamline the engineering path to production – resolving incident runbooks, ownership models and PEN test blockers – and shorten our cycle time for every future release.
- Confirm and communicate the capability ceiling of our current stack, identify where different tooling is needed, and feed this back into the roadmap so we scope future packages based on engineering reality.
Essential Skills / Knowledge / Experience
- 15 years of domain experience and 5–6 years Voice AI / IVA / voice.
- Proven track record of delivering Voice AI / IVA / voice bot solutions into production at meaningful scale – not PoCs or demos, but real services handling real customer calls.
- Strong hands‑on technical background, comfortable reviewing architectures, reading code, challenging latency budgets and prototyping when needed.
- Direct experience with LLM‑based voice platforms such as Amazon Nova Sonic, ElevenLabs, OpenAI Realtime, Google Gemini Live or equivalents, and a clear view on the trade‑offs between them.
- Experience integrating conversational AI with contact‑centre infrastructure – IVR, CTI, telephony, CRM, billing and knowledge systems – and delivering clean, context‑aware handoffs to human agents.
- Experience: 15 years required.
Salary
GBP 80,000 – 100,000 per year
Technical Architect in Nottingham employer: Grand Arcade
As a leading innovator in Voice AI technology, we pride ourselves on fostering a dynamic work culture that encourages creativity and collaboration. Our employees benefit from competitive salaries, comprehensive professional development opportunities, and the chance to work on cutting-edge projects that shape the future of voice interactions. Located in a vibrant tech hub, we offer a stimulating environment where your contributions are valued and your growth is supported.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Architect in Nottingham
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the Voice AI space. Attend meetups, webinars, or even just grab a coffee with someone in the industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those related to Voice AI. Whether it’s code snippets, prototypes, or case studies, having tangible evidence of your expertise can really set you apart from the crowd.
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, reach out to the hiring manager or team members on LinkedIn. Ask insightful questions about the role or the company. This shows genuine interest and can help you stand out in the application process.
✨Tip Number 4
Keep it real with your interviews! Be prepared to discuss your hands-on experience and how you've tackled challenges in Voice AI. Use specific examples to illustrate your problem-solving skills and technical knowledge. And remember, we’re all about finding the right fit, so be yourself!
We think you need these skills to ace Technical Architect in Nottingham
Some tips for your application 🫡
Show Your Passion for Voice AI:When you're writing your application, let your enthusiasm for Voice AI shine through! We want to see how your experience aligns with our mission and how you can contribute to our Voice AI programme. Don't just list your skills; tell us why you're excited about this technology!
Be Specific About Your Experience:We love details! Make sure to highlight your hands-on experience with Voice AI solutions. Share specific projects you've worked on, the challenges you faced, and how you overcame them. This helps us understand your technical depth and leadership style.
Tailor Your Application:Take a moment to customise your application for the Technical Architect role. Use keywords from the job description and relate your past experiences to the responsibilities listed. This shows us that you've done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, you'll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Grand Arcade
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical skills listed in the job description. Brush up on your experience with LLM-based voice platforms and be ready to discuss specific projects where you've integrated conversational AI with contact-centre infrastructure.
✨Showcase Your Leadership Skills
As a Technical Architect, you'll need to lead from the front. Prepare examples of how you've successfully led engineering teams, set technical direction, and enforced best practices in previous roles. Be ready to discuss how you can raise the engineering bar for the team.
✨Demonstrate Problem-Solving Abilities
Expect to face technical challenges during the interview. Think through potential scenarios where you had to troubleshoot or optimise systems. Share your thought process and how you approached these problems, especially in relation to latency budgeting and regression testing.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare insightful questions about the company’s Voice AI programme, their current tech stack, and how they measure success. This shows your genuine interest and helps you assess if the role aligns with your career goals.
