At a Glance
- Tasks: Support customers with technical queries and solve electronic problems.
- Company: Join a dynamic team at RHA Recruitment Solutions Limited.
- Benefits: Competitive salary, hands-on experience, and clear career progression.
- Other info: Great opportunity for growth in Technical Sales or Applications Engineering.
- Why this job: Be the go-to expert in electronics and influence product development.
- Qualifications: Recent graduate in Electronics or related field with strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
RHA Recruitment Solutions Limited is looking for a confident, self‑starting Technical Sales Support Engineer to join our team and play a key role in supporting existing products, new enquiries, and customer technical needs. If you’re an original thinker with a solid grounding in analogue and digital electronics, and you enjoy speaking with people as much as solving technical problems, this role will suit you perfectly. You’ll become a go‑to expert on our full range of electronic instruments, supporting customers, internal teams, and contributing to new product testing and hands‑on electronics work.
Responsibilities
- Provide technical support to customers via phone, email and online ticketing systems.
- Diagnose and resolve hardware and software issues quickly to minimise downtime.
- Collaborate with engineering and service teams to escape and resolve complex technical problems.
- Maintain accurate technical documentation in line with ISO 9000 requirements.
- Conduct root‑cause analysis and develop preventative solutions for recurring issues.
- Deliver technical training and guidance to customers and internal staff.
- Prepare technical proposals, documentation and cost estimates to support sales activities.
- Act as the primary technical contact during sales, after‑sales and service interactions.
- Work closely with product development to communicate customer feedback and influence product improvements.
- Participate in industry events, trade shows and training sessions to stay current with product developments.
- Support new instrument testing and perform hands‑on electronic work prior to product release.
Qualifications
- A recent graduate (0–3 years) in Electronics, Electrical Engineering, Mechatronics, Physics or similar.
- Strong understanding of analogue and digital electronics.
- Confident communicator with an approachable, outgoing personality.
- Ability to explain technical concepts clearly to non‑technical users.
- A proactive, self‑starting mindset with strong problem‑solving skills.
- Comfortable working via phone, email, and ticketing systems.
- Strong organisational skills with the ability to maintain accurate documentation.
- Curiosity, initiative, and a desire to grow into a technical specialist.
This role would ideally suit a candidate with up to three years experience as it offers exposure to customers, engineering and product development from day one, hands‑on electronics work combined with customer‑facing technical problem‑solving, and the opportunity to influence product improvements and future releases. There is a clear development path into Technical Sales, Applications Engineering or Product Support.
Whilst this is a more junior/intermediate role, applications are invited from candidates of all levels interested in the above or similar positions.
Salary: GBP 35000 - 35000 per year.
Technical Sales Support Engineer in Northwich employer: Grand Arcade
RHA Recruitment Solutions Limited is an exceptional employer that fosters a collaborative and innovative work culture, ideal for a Technical Sales Support Engineer. With a focus on employee growth, you will have the opportunity to engage directly with customers and influence product development from day one, all while enjoying a supportive environment that values your technical expertise and problem-solving skills. Located in Northwich, this role offers a unique blend of hands-on electronics work and customer interaction, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Sales Support Engineer in Northwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain your skills and experiences clearly and confidently. Think about how your background in electronics can solve real problems for customers and make sure to highlight that during conversations.
✨Tip Number 3
Show off your problem-solving skills! When chatting with potential employers, share examples of how you've tackled technical challenges in the past. This will demonstrate your proactive mindset and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace Technical Sales Support Engineer in Northwich
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your understanding of analogue and digital electronics in your application. We want to see how your technical background aligns with the role, so don’t hold back on showcasing your knowledge!
Be Personable:Since this role involves a lot of communication, let your personality shine through! We’re looking for confident communicators, so use your application to demonstrate your approachable nature and ability to explain complex concepts simply.
Tailor Your Application:Take the time to customise your application for us. Mention specific experiences that relate to the responsibilities listed in the job description, like providing technical support or collaborating with teams. This shows you’ve done your homework and are genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Grand Arcade
✨Know Your Electronics
Brush up on your knowledge of analogue and digital electronics. Be ready to discuss specific concepts or projects you've worked on. This will show that you’re not just a confident communicator, but also someone who understands the technical side of things.
✨Practice Problem-Solving Scenarios
Prepare for potential technical questions by practising how you would diagnose and resolve common hardware and software issues. Think of examples from your studies or any hands-on experience where you successfully solved a problem.
✨Show Off Your Communication Skills
Since this role involves explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. You might even want to do a mock interview with a friend to get comfortable with this.
✨Research the Company and Products
Familiarise yourself with the company’s range of electronic instruments and any recent developments. This will not only help you answer questions but also allow you to ask insightful questions about their products during the interview.
