At a Glance
- Tasks: Provide expert roadside repairs and diagnostics while delivering outstanding customer service.
- Company: Join the RAC, a trusted name in roadside assistance for over 128 years.
- Benefits: Competitive salary, bonuses, generous holidays, and wellbeing support.
- Other info: Start and finish at home with a supportive team and growth opportunities.
- Why this job: Make a real impact on the road while enjoying variety in your work.
- Qualifications: A Level 2 light vehicle maintenance qualification and 2 years of experience required.
The predicted salary is between 36400 - 36400 £ per year.
Join the RAC as a Roadside Technician. Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. Join the team that keeps the UK moving.
You will receive a market-competitive base salary of £36,400 and a realistic OTE of £61,000, with top performers earning significantly more through bonuses and enhanced overtime rates. Start and finish on your driveway. Demand-led shifts averaging 40 hours per week, with optional overtime available.
What you’ll need:
- A Level 2 light vehicle maintenance qualification (or equivalent), with at least 2 years of post‑qualification technical, electrical, and diagnostic experience
- A customer‑focused approach
- A full UK driving licence
As a Roadside Technician within our Patrol division, you’ll deliver expert mechanical roadside repair, vehicle diagnostics, and emergency breakdown support across the UK. Whether it’s a flat battery, tyre change, or complex fault‑finding, you’ll provide quick, confident solutions and reassurance when our members need it most. You’ll start and end your day at home, tackling challenges head‑on and making a real impact on the roadside – combining your technical expertise with outstanding member service. We’ll set you up for success from day one, with your own RAC van, fuel card, full uniform, essential tools, and diagnostic kit all provided.
Benefits that go the extra mile:
- Strong base pay £36,400 and realistic OTE of £61,000, with top performers earning significantly more through bonuses and enhanced overtime rates
- Share in our success: Join our colleague share scheme to benefit from the future growth of the business
- Free RAC Ultimate breakdown cover from your very first day
- Car salary sacrifice scheme, including electric vehicle options (after 12 months) to help you save on tax
- Generous holidays: 23 days plus bank holidays (rising to 25 with service)
- Pension & life cover: Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
- Wellbeing support: 24/7 confidential support helpline for you and your family
- Exclusive discounts: Save on tools, tech, holidays, and more through our Orange Savings portal
About the role:
You’re more than a mechanic. You’re a problem solver, a people person, and a proud ambassador for the RAC, staying calm under pressure and confident in your craft. You thrive on variety. One moment it’s fault diagnostics, the next it’s a flat tyre or battery – no two jobs are the same. You’ll be equipped and ready for every call‑out. You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer.
Why the RAC? For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We value every voice and support your growth every step of the way. We welcome people from every background.
Salary £36,400 per year (base), realistic OTE £61,000. Experience Minimum 2 years required.
Roadside Technician in Newtownabbey employer: Grand Arcade
The RAC is an exceptional employer for Roadside Technicians, offering a competitive salary package and a supportive work culture that prioritises employee wellbeing and growth. With demand-led shifts that allow you to start and finish at home, along with comprehensive benefits including generous holidays, pension contributions, and exclusive discounts, you'll find a rewarding career that values your skills and dedication. Join a team that has been trusted for over 128 years, where your contributions make a real impact on the lives of our members across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Roadside Technician in Newtownabbey
✨Tip Number 1
Get to know the RAC inside out! Research their values, mission, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your problem-solving skills! As a Roadside Technician, you'll need to think on your feet. Try some mock scenarios with friends or family to get comfortable with quick decision-making.
✨Tip Number 3
Network like a pro! Connect with current RAC employees on LinkedIn or attend industry events. They might share insider tips or even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the RAC team.
We think you need these skills to ace Roadside Technician in Newtownabbey
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your Level 2 light vehicle maintenance qualification and any relevant experience. We want to see how your technical skills can shine in the role of a Roadside Technician!
Customer Focus is Key:Since you'll be dealing with members in tricky situations, emphasise your customer-focused approach. Share examples of how you've provided excellent service in the past – it’ll make you stand out to us!
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Roadside Technician role. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly and efficiently. Plus, it shows you’re keen on joining the RAC family!
How to prepare for a job interview at Grand Arcade
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to light vehicle maintenance and diagnostics. Be ready to discuss specific experiences where you've successfully solved problems on the roadside, as this will show your expertise and confidence in handling various situations.
✨Customer Service is Key
Since the role requires a customer-focused approach, think of examples where you've gone above and beyond for a customer. Prepare to share how you handle stressful situations and reassure customers during breakdowns, as this will highlight your people skills and ability to stay calm under pressure.
✨Familiarise Yourself with RAC Values
Research the RAC's history and values. Understanding what makes them unique and how they support their members will help you align your answers with their mission. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It demonstrates your enthusiasm for the position and helps you gauge if the RAC is the right fit for you.
