At a Glance
- Tasks: Coach teams to enhance customer success and drive outcome-led conversations.
- Company: IRIS, a leader in transforming customer success strategies.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and continuous improvement.
- Why this job: Make a real difference by empowering teams to achieve better customer outcomes.
- Qualifications: Experience in coaching or customer success roles is a plus.
The predicted salary is between 30000 - 40000 £ per year.
IRIS is transforming customer success through proactive coaching that shifts teams from ticket handling to outcome‑led conversations.
You’ll be hands‑on, coaching Customer Success Managers and Renewals Specialists to improve value, adoption and renewal outcomes.
You’ll work with managers and Learning & Development to ensure practical, consistent performance improvement and reinforce best practices across teams.
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We think you need these skills to ace Outcome-Driven CS & Renewals Coach in Manchester
Coaching Skills
Customer Success Management
Renewals Strategy
Performance Improvement
Value Creation
Adoption Strategies
Communication Skills
