Assistant Operations Manager in Maidstone

Location: Unit 7 The Hop Kilns, Goblands Farm Business Centre, Court Lane, Hadlow, Tonbridge, Kent, TN11 0LT

Salary: £32,000 to £35,000 dependant on experience

Job Type: Permanent, Full Time

About us

As UK partners for Europe's leading manufacturers, Compact and Bale provide a comprehensive and full range of innovative compactors, cardboard balers, shredders, wheelie bin compactors and liquid draining machines to some of Britain's biggest businesses.

About the role

• Answering and resolving customer queries in a timely manner including all media: telephone, service email, consumables email. (excluding sales related calls)
• Assist with the planning of the service engineers and workshop to ensure services are conducted on time, breakdowns and installs are dealt with in a timely manner and workshop resources are managed efficiently.
• Assist with the collation, checking and filing of appropriate paperwork.
• Ensure appropriate documents are received from customers in a timely manner such as insurance.
• Maintain database of subcontractors and their rates to cover locations in the UK.
• Raise purchase orders for parts and consumables as requested.
• Raise sales invoices as requested ensuring they are accurate and raised in a timely manner.
• Maintain relationships with suppliers and ensure queries are dealt with.
• Liaise with the Technical Manager and make sure all warranty work is recorded and invoiced to the suppliers in a timely manner.
• Maintain stock sheet to ensure Sales and the wider team know what machines are in stock, their condition, what is allocated to customers and identify items that need to be assessed.
• Ensure parts stock is kept up to date, and minimum quantities maintained.
• Liaise with the Technical Manager and ensure assessment is carried out of second-hand machinery and ensure items needing to be scrapped are done so in a timely manner.
• Follow up with the Technical Manager on jobs that have been notified as requiring extra work to ensure items are quoted for as necessary.
• Deputise for the Operations manager when on holiday or sickness.
• Work with and foster relationships with other members of the company and wider group.

Key areas: C&B sales, Technical Manager, Finance

Any other duties as requested from time to time.

Ensure compliance with Health and Safety policies at all times and support Group H&S in meeting its requirements.

Skills

• Organised and proactive, with strong attention to detail.
• Can do attitude.
• Professional, reliable, and positive in approach.
• Highly numerical.
• Confident and professional telephone manner, with excellent written and verbal communication skills.
• Good IT skills, proficient in Microsoft Office products e.g. Excel, Word, etc.

• Experience in ERP systems.
• Knowledge of Syrinx, knowledge of Xero/finance systems.

Experience

• Knowledge of retail, waste management, recycling, or industrial equipment sectors.
• Experience working closely with sales teams and wider business teams.
• Experienced in customer service.
• 3 years experience in a similar role.

• Knowledge of compactors and balers.
• Hire industry experience.
• Knowledge of finance systems.

Qualifications

• GCSE Maths and English.

• A-levels or equivalent vocational qualifications.
• NVQ level 2 or 3 in Customer service or Business administration.

Benefits

• Life Insurance with access to GP24.
• Commitment to wellbeing through Employee Assistance Programme.
• Electric Car salary sacrifice scheme for eligible employees.
• Cycle to work scheme.
• Company Events.
• GymFlex salary sacrifice.

Candidates with experience of Service Coordinator, Operations Administrator, Service Desk Planner, Hire Desk Controller, Logistics Coordinator, Engineering Administrator, Office Manager, Scheduling Coordinator, Customer Service Lead, Procurement Assistant, Sales Ledger Administrator, Stock Controller, ERP System User, Plant Hire Coordinator will also be considered for this role.