At a Glance
- Tasks: Manage complex financial cases and support vulnerable customers with tailored solutions.
- Company: Join a leading financial services provider in Nottingham with a hybrid working model.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on regulatory compliance and customer care.
- Why this job: Make a real difference in people's lives while developing your career in finance.
- Qualifications: Experience in mortgage products and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Position Overview: Senior Financial Difficulties Specialist – Nottingham. Contract type: Permanent. Hours: Full‑time (35 hours). Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week).
Key Responsibilities:
- Manage complex arrears and breach of terms cases, including vulnerable customers.
- Operate with high mandate level, approving non‑standard forbearance and complex decisions.
- Act as escalation point for colleagues and deputise for Financial Difficulties Team Senior Manager.
- Oversee litigation and recovery activity, including court submissions, possession proceedings and pre/post‑hearing strategies.
- Manage third parties (solicitors, asset managers, LPA receivers), ensuring performance and SLA adherence.
- Take ownership of repossession processes, including property sale strategy, approvals, and shortfall recovery.
- Present complex cases to senior leadership, providing risk‑based recommendations.
- Maintain strong regulatory compliance (including MCOB and pre‑action protocol) across all activity.
- Identify and support vulnerable customers, ensuring tailored and appropriate outcomes.
- Collaborate with internal stakeholders to manage risk, MI reporting and complex portfolio cases.
Required Competencies:
- Strong knowledge of mortgage products, MCOB, and detailed understanding of The Nottingham procedures, legislation, and regulatory requirements.
- Proven experience managing complex, customer‑facing situations with confidence and professionalism.
- Extensive mortgage arrears and litigation experience, including preparing court documentation and overseeing asset managers and solicitors.
- Expertise in supporting and managing vulnerable customers.
- Background within Financial Services.
- Excellent communication, organisation and stakeholder management skills.
- Highly IT literate, strong proficiency in Microsoft Office and understanding of web‑based systems.
- Solid and up‑to‑date knowledge of MCOB.
Salary: GBP 40,000 – 50,000 per year.
Senior Financial Difficulties Specialist in Luton employer: Grand Arcade
As a Senior Financial Difficulties Specialist at our Nottingham Head Office, you will join a supportive and dynamic team that prioritises employee well-being and professional growth. We offer a hybrid working model, competitive salary, and a strong commitment to regulatory compliance, ensuring you can make a meaningful impact while developing your career in a collaborative environment. Our culture fosters inclusivity and innovation, making us an excellent employer for those looking to thrive in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Financial Difficulties Specialist in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who know about mortgage products and MCOB. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of complex arrears and litigation processes. We recommend practising common interview questions related to managing vulnerable customers and presenting risk-based recommendations.
✨Tip Number 3
Showcase your expertise! When you get the chance, highlight your experience with court documentation and asset management during interviews. This will demonstrate your confidence and professionalism in handling complex situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Senior Financial Difficulties Specialist in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Financial Difficulties Specialist. Highlight your experience with mortgage products, MCOB, and any relevant regulatory knowledge. We want to see how your background fits perfectly with what we're looking for!
Showcase Your Experience:When writing your application, focus on your experience managing complex customer situations and your ability to support vulnerable customers. Use specific examples that demonstrate your skills in litigation and arrears management. This is your chance to shine!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Grand Arcade
✨Know Your Stuff
Make sure you brush up on your knowledge of mortgage products and MCOB regulations. Being able to discuss these confidently will show that you’re well-prepared and understand the complexities of the role.
✨Showcase Your Experience
Prepare specific examples from your past work where you've managed complex customer situations or handled litigation processes. This will help demonstrate your expertise and how you can bring value to the team.
✨Practice Stakeholder Management
Think about how you’ve collaborated with internal stakeholders in previous roles. Be ready to discuss how you manage relationships and ensure compliance, as this is crucial for the position.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations involving vulnerable customers or complex arrears cases. Practising your responses will help you articulate your thought process and decision-making skills effectively.
