At a Glance
- Tasks: Provide first contact support for parents and professionals on the SEND process.
- Company: Family Action, dedicated to supporting families in need.
- Benefits: Flexible working hours, annual leave, and matched pension contributions.
- Other info: Part-time role with training opportunities and a supportive team environment.
- Why this job: Make a real difference in the lives of families while developing your skills.
- Qualifications: Strong communication skills and commitment to confidentiality required.
The predicted salary is between 15000 - 20000 £ per year.
Webrecruit for Family Action is looking for a Triage and Information Officer to provide first contact support for parents and professionals seeking advice on the SEND process. The role is part-time, requiring 15 hours weekly, and involves managing communication channels effectively. This position demands strong communication skills and a commitment to confidentiality. Successful candidates will complete Level 1 IPSEA legal training within three months.
Benefits include:
- Annual leave
- Matched pension contributions
- Flexible working arrangements
Salary: GBP 15,000 - 20,000 per year
Triage and Information Officer in London employer: Grand Arcade
Family Action is an exceptional employer that prioritises the well-being and professional development of its staff. With a strong commitment to flexible working arrangements, employees enjoy a supportive work culture that fosters growth and learning, including opportunities for specialised training such as Level 1 IPSEA legal training. Located in a community-focused environment, Family Action offers meaningful work that directly impacts families and professionals navigating the SEND process.
StudySmarter Expert Advice🤫
We think this is how you could land Triage and Information Officer in London
✨Tip Number 1
Make sure you research Family Action and the SEND process before your interview. Knowing the ins and outs will help us stand out as candidates who are genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about first contact support, we should be ready to demonstrate our ability to convey information clearly and effectively during the interview.
✨Tip Number 3
Don’t forget to highlight any relevant experience you have with confidentiality and managing communication channels. We want to show that we can handle sensitive information with care.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed and shows that you’re keen on joining our team.
We think you need these skills to ace Triage and Information Officer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Triage and Information Officer role. We want to see how you can effectively manage communication channels and support parents and professionals in the SEND process.
Showcase Your Communication Skills:Since strong communication is key for this position, use your written application to demonstrate your ability to convey information clearly and concisely. We love seeing examples of how you've successfully communicated in previous roles!
Highlight Your Commitment to Confidentiality:This role requires a commitment to confidentiality, so be sure to mention any relevant experience you have in handling sensitive information. We appreciate candidates who understand the importance of privacy in their work.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Grand Arcade
✨Know Your SEND Stuff
Make sure you brush up on the Special Educational Needs and Disabilities (SEND) process before your interview. Familiarise yourself with common challenges parents face and how to provide effective support. This will show that you're not just interested in the role, but that you genuinely understand the needs of those you’ll be helping.
✨Show Off Your Communication Skills
As a Triage and Information Officer, strong communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. Practising clear and concise responses will help you demonstrate your ability to manage communication channels effectively.
✨Emphasise Confidentiality
Since this role involves sensitive information, be ready to discuss how you handle confidentiality. Think of specific instances where you've maintained privacy or dealt with sensitive information. This will reassure the interviewers that you take confidentiality seriously, which is crucial for this position.
✨Flexibility is Key
With part-time hours and flexible working arrangements, it’s important to convey your adaptability. Be prepared to discuss how you can manage your time effectively and adjust to the needs of the role. Highlight any previous experiences where you successfully balanced multiple responsibilities or adapted to changing circumstances.
