At a Glance
- Tasks: Manage sheltered housing and support older and vulnerable people to promote independence.
- Company: Join Orbit, a leading developer of affordable housing in the UK.
- Benefits: Flexible working, professional development, and wellbeing programmes for you and your loved ones.
- Other info: Opportunities for career growth and professional qualifications available.
- Why this job: Make a real difference in people's lives while building thriving communities.
- Qualifications: Experience in housing support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.
The role is to effectively and professionally manage sheltered housing in line with Orbit's policies and procedures. To provide high quality housing related support to older and vulnerable people, promoting independence and providing a safe and secure environment for our customers to live in. To be the advocate for sheltered housing and promote the service with internal teams and external stakeholders. This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you’ll achieve:
- Responsible for maintaining H&S requirements in accordance with H&S policies and specific risk assessments.
- Responsible for ensuring all administration is efficiently and effectively completed in accordance with Orbit's policies, procedures and practices.
- Manage the voids within the scheme to ensure they are let as quickly as possible to a suitable applicant, so as to reduce the void loss.
- Responsible for making sure new customers are inducted and welcomed to the scheme, so they understand how the services operate.
- Develop and maintain professional relationships with customers and ensure adhering to code of conduct and professional boundaries.
What you’ll bring:
Essential skills:
- Listens and develops a clear understanding of situations/issues/queries, to resolve matters.
- Competent user of ICT, with the ability to send emails, compose and print letters, complete online forms and be able to use in-house IT packages such as Microsoft Word, Outlook and Excel.
- Knowledge and/or experience of the issues faced by older people or vulnerable groups.
- Able to build and maintain professional relationships with customers.
- Effective problem solving and negotiating skills.
Desirable skills:
- CIH level 2 or 3 in Housing Practice, equivalent qualification or the desire to undertake a professional qualification.
Why Orbit?
Choosing us means being rewarded in every sense. Here’s what you can expect to enjoy with us:
- A rewarding experience that works for you: We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
- A place to progress: From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we’ll support you to grow. For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills.
- A purpose to feel proud of: We’re proud to make a difference to people together. We’re values‑driven with a commercial focus on performance – because the more profit we make, the more we can achieve for people.
How we hire:
- Online application
- Interview(s)
- Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Salary: GBP 30000 - 40000 per year. Experience: 3 years required.
Independent Living Scheme Officer in London employer: Grand Arcade
At Orbit, we are dedicated to building thriving communities and providing affordable housing, making us an exceptional employer for those passionate about supporting older and vulnerable individuals. Our inclusive work culture prioritises employee wellbeing and offers flexible working opportunities, alongside comprehensive training and development programmes to foster career growth. Join us in making a meaningful impact, as we believe in the power of people and the importance of creating safe, secure environments for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Independent Living Scheme Officer in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Orbit's values and mission. Understanding what drives us will help you connect your experiences to our goals, making you a standout candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with supporting older and vulnerable people, as that’s key for this role.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've made a difference in previous roles. Highlight your problem-solving skills and how you’ve built relationships with customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Independent Living Scheme Officer in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for helping older and vulnerable people shine through. We want to see that you genuinely care about making a difference in their lives!
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use examples from your past roles that align with the responsibilities of the Independent Living Scheme Officer. This helps us see how you'd fit right in!
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded sentences. This will make it easier for us to understand your qualifications and motivations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Grand Arcade
✨Know Your Stuff
Before the interview, make sure you understand Orbit's mission and values. Familiarise yourself with their approach to housing and how they support older and vulnerable people. This will help you align your answers with what they stand for.
✨Showcase Your Skills
Be ready to discuss your experience with housing-related support and how you've helped similar communities in the past. Use specific examples that highlight your problem-solving skills and ability to build relationships with customers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing voids or ensuring health and safety compliance. Think of real-life scenarios where you successfully navigated challenges and be prepared to share those stories.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you too.
