At a Glance
- Tasks: Support grieving families with empathy and arrange meaningful funerals.
- Company: Wilton Funeral Directors, a compassionate and professional team in Belfast.
- Benefits: Competitive salary, commission potential, generous holiday allowance, and health support.
- Other info: Join a diverse team with opportunities for professional development and community outreach.
- Why this job: Make a real difference during significant moments in people's lives.
- Qualifications: Compassionate communication skills and a willingness to learn.
The predicted salary is between 26708 - 26708 £ per year.
Location: Wilton Funeral Directors, Belfast
Job Type: Full-time, permanent – Monday to Friday 10am – 6pm
Salary: £26,708.34 per annum plus commission (OTE: £2-3k per annum)
Why This Role Matters?
Being a Funeral Service Specialist means playing a central part in one of life's most significant moments. You're often the first person a grieving family turns to, and your presence can shape how they remember the most difficult of days.
Your Impact and Responsibilities
- Supporting families with empathy, professionalism, and attention to detail
- Arrange funerals that meet family wishes, cultural practices, and legal requirements – arranging funerals with clarity, compassion and precision, offering all relevant products
- Oversee day‑to‑day branch operations, including administration and presentation
- Liaise with suppliers such as ministers, celebrants, and florists
- Lead chapel visits, as required, supporting the families with their requests
- Take accountability for raising awareness of funeral plans and contributing to plan sales within the branch
- Represent the branch in the local community and contribute to outreach
- Train in Funeral Conducting to assist with ceremonial duties during peak times
- Uphold Dignity's standards of professionalism, care, and service
Skills and Knowledge
- Compassion, calmness, and empathy in emotionally sensitive situations
- Communication, organisation, and administrative skills – confident with legal paperwork
- Confident working independently, with branch‑level responsibility
- Comfortable in settings where the deceased may be resting, including chapel visits
- Willingness to work flexibly (including weekends/on‑call if needed)
- A Full UK Driving Licence (desirable, not essential) – Ability to travel to client homes and local branches is important
- Experience in customer service, care, or admin (beneficial – complete training is provided)
What We Offer
- Professional development: A comprehensive induction plan and the opportunity to complete in‑house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme.
- Memorialisation Commission Potential: up to £2,000.00 OTE per annum
- Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements.
- Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future.
- Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing.
- Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays.
- Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement.
Equality, Diversity, and Inclusion Statement
We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.
FCA Statement
The FCA regulates us so that some roles may be subject to background checks.
Funeral Service Specialist in Lisburn employer: Grand Arcade
At Wilton Funeral Directors in Belfast, we pride ourselves on being an exceptional employer that values compassion and professionalism in every aspect of our work. Our supportive work culture fosters personal and professional growth through comprehensive training programmes and opportunities for career advancement, while our generous benefits package, including a competitive salary, life assurance, and a robust health and wellbeing programme, ensures that our employees feel valued and secure. Join us in making a meaningful impact during some of life's most significant moments, where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Funeral Service Specialist in Lisburn
✨Tip Number 1
Network like a pro! Reach out to people in the funeral service industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your empathy and communication skills, as these are key in this role.
✨Tip Number 3
Be proactive! If you see a role that interests you, don’t just wait for the application process. Reach out directly to the hiring manager or team to express your interest and ask any questions you might have.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in people's lives during tough times.
We think you need these skills to ace Funeral Service Specialist in Lisburn
Some tips for your application 🫡
Show Your Compassion:In your written application, let us see your empathetic side. Share experiences where you've supported others in tough times, as this role is all about being there for families during their most difficult moments.
Be Clear and Concise:When detailing your skills and experiences, keep it straightforward. We appreciate clarity, so make sure to highlight your relevant skills without any fluff. This helps us see how you can fit into our team seamlessly.
Tailor Your Application:Make sure to customise your application for the Funeral Service Specialist role. Mention specific responsibilities from the job description that resonate with you, showing us that you understand what the role entails and how you can contribute.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Grand Arcade
✨Understand the Role's Emotional Impact
As a Funeral Service Specialist, you'll be dealing with families during one of their toughest times. Make sure to express your understanding of the emotional weight of the role and how you can provide support with empathy and professionalism.
✨Showcase Your Communication Skills
Communication is key in this role. Prepare examples of how you've effectively communicated in sensitive situations before. Highlight your ability to listen actively and respond with compassion, as this will resonate well with the interviewers.
✨Familiarise Yourself with Cultural Practices
Since you'll be arranging funerals that respect various cultural practices, do some research on common customs and traditions. Being knowledgeable about these can set you apart and show your commitment to providing tailored services.
✨Prepare Questions About Community Engagement
This role involves representing the branch in the local community. Think of questions that demonstrate your interest in outreach and community involvement. This shows you're not just looking for a job, but are genuinely interested in making a positive impact.
